CORPORATE TRAVEL CONSULTANT - AFTER HOURS/WEEKENDS ONLY
Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $1.00
Work Schedule
Flexible
Weekend Shifts
Benefits
401(k)
Job Description
ADTRAV Travel Management, established in 1977, is a leader in the travel management industry with over four decades of experience providing tailored travel solutions to corporate, government, vacation, group, meetings, and incentive travel clients throughout the United States. Recognized as one of the top business travel management companies in the nation, ADTRAV offers expertise and personalized service that has driven steady growth and industry recognition. Known for its commitment to innovation and customer-centric approach, ADTRAV continues to enhance its capabilities to meet the evolving needs of today’s travelers and organizations.
ADTRAV is currently seeking a Corporate Travel Consultant... Show More
ADTRAV is currently seeking a Corporate Travel Consultant... Show More
Job Requirements
- High school diploma or equivalent
- At least 2 years of experience booking domestic and international travel
- Experience using a GDS system, Sabre required
- Knowledge of city, airline, hotel, and car rental codes
- Ability to work weekends only, Saturday and Sunday, 6am-7pm CT or 7am-8pm CT
- Able to work remotely
- Strong computer and typing skills
- Excellent English communication skills
- Ability to obtain security clearance
- Successful completion of credit, criminal, and employment background checks
- Ability to sit and work at computer for extended periods
- Highly self-motivated
- Strong organizational skills
- Experience with Microsoft Office suite
Job Qualifications
- High school diploma or equivalent
- At least 2 years of experience booking domestic and international travel, complex international a plus
- Experience using a GDS system, Sabre required, Amadeus a plus
- Highly knowledgeable of city, airline, hotel, and car rental codes
- Knowledgeable of government travel requirements, visas, and passports
- Understanding of federal travel regulations, Fly America Act, and Open Skies Agreement
- Strong computer and typing skills, including ability to navigate quickly between programs and use shortcut keys
- Demonstrated experience learning and using technology and ability to use multiple applications and monitors simultaneously
- Ability to consistently deliver excellent customer service, internally and externally
- Experience with Microsoft Office suite (Outlook, Word, Excel)
- Excellent English written and verbal communication skills
- Excellent listening skills
- Strong attention to detail with emphasis on accuracy and quality
- Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision
- Strong organizational and problem-solving abilities
- Ability to communicate ideas and concepts clearly and concisely
- Able to present a professional and positive demeanor with internal and external customers and work cooperatively
- Ability to work remotely and meet the company home-office requirements
- Able to sit and work at a computer for extended periods
- Able to maintain confidentiality of company and client information
- Able to obtain security clearance as required
- Able to successfully pass a credit, criminal, and/or employment reference background check
Job Duties
- Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries
- Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently
- Maintain sufficient account knowledge to assist clients without delay
- Check queues daily to ensure accuracy and that all issued tickets are complete
- Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals
- Provide travel expertise to clients
- Send quotes for international travel
- break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules
- Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule
- Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed
- Follow ADTRAV policies, procedures, and approved workflows on how to service travelers
- Provide excellent customer service in every interaction with travelers
- Show empathy and be able to identify and solve traveler issues
- Communicate effectively with other agents and employees to solve problems, gather information, and service travelers
- Become knowledgeable in ADTRAV's industry and customer base
- Participate in ongoing training to continuously build knowledge and skills in the industry
- Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients
- Adhere to company policies and procedures
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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