CORPORATE TRAVEL CONSULTANT - AFTER HOURS/WEEKENDS ONLY
Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $1.00
Work Schedule
Weekend Shifts
Benefits
401(k)
Job Description
ADTRAV Travel Management, founded in 1977, is a prominent travel management company with over four decades of expertise in corporate, government, vacation, group, meetings, and incentive travel programs throughout the United States. Renowned for its consistent growth and strong reputation, ADTRAV is ranked as one of the top business travel management companies in the country. The company prides itself on delivering comprehensive travel solutions tailored to the unique needs of its diverse client base, from government agencies to corporate clients and leisure travelers. ADTRAV leverages its extensive industry knowledge, advanced technology, and dedicated teams to ensure smooth, efficient, and cost-effective... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years of experience in booking domestic and international travel
- Proficiency with Sabre GDS system
- Solid knowledge of city, airline, hotel, and car rental codes
- Familiarity with government travel requirements, visas, and passports
- Understanding of federal travel regulations including Fly America Act and Open Skies Agreement
- Strong computer skills and fast typing ability
- Ability to manage multiple technology applications simultaneously
- Proven track record of excellent customer service
- Familiarity with Microsoft Office programs
- Strong English communication skills both written and verbal
- Excellent listening and problem-solving skills
- Attention to detail and strong organizational skills
- Self-motivated with ability to work independently
- Professional demeanor and strong interpersonal skills
- Capability to work weekends only schedule
- Ability to obtain necessary security clearances
- Successful completion of credit, criminal, and employment background checks
Job Qualifications
- High school diploma or equivalent required
- At least 2 years of experience booking domestic and international travel
- complex international a plus
- Experience using a GDS system
- Sabre required, Amadeus a plus
- Highly knowledgeable of city, airline, hotel, and car rental codes
- Knowledgeable of government travel requirements, visas, and passports
- Understanding of federal travel regulations, Fly America Act and Open Skies Agreement
- Strong computer and typing skills
- which includes the ability to navigate quickly between programs and using shortcut keys
- Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time
- Ability to consistently deliver excellent customer service, internally and externally
- Experience with Microsoft Office suite (Outlook, Word, Excel)
- Excellent English written and verbal communication skills
- Excellent listening skills
- able to listen to and respond to the traveler’s needs and clarify as needed
- Strong attention to detail with emphasis on accuracy and quality
- Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision
- Strong organizational and problem-solving abilities
- Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed
- Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively
- Ability to work remotely and meet the company home-office requirements
- Able to sit and work at a computer for extended periods of time, without leaving the work area
- Able to maintain confidentiality of company and client information
- Able to work a schedule that is weekends only, Saturday and Sunday, 6am-7pm CT or 7am-8pm CT
- Able to obtain security clearance as required to work on high level security accounts
- Able to successfully pass a credit, criminal, and/or employment reference background check
Job Duties
- Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries
- Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently
- Maintain sufficient account knowledge to assist clients without delay
- Check queues daily to ensure accuracy and that all issued tickets are complete
- Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals
- Provide travel expertise to clients
- Send quotes for international travel
- break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules
- Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule
- Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed
- Follow ADTRAV policies, procedures, and approved workflows on how to service travelers
- Provide excellent customer service in every interaction with travelers
- show empathy and be able to identify and solve traveler issues
- Communicate effectively with other agents and employees to solve problems, gather information, and service travelers
- Become knowledgeable in ADTRAV's industry and customer base
- Participate in ongoing training to continuously build knowledge and skills in the industry
- Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients
- Adhere to company policies and procedures
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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