CORPORATE TRAVEL CONSULTANT - AFTER HOURS/EVENING/WEEKENDS
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $1.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
flexible spending accounts
401(k)
Paid Time Off
Job Description
ADTRAV Travel Management, established in 1977, is a renowned and highly respected corporate travel management company with over four decades of experience handling a diverse range of travel programs across the United States. Specializing in corporate, government, vacation, group, meetings, and incentive travel programs, ADTRAV has demonstrated steady growth and is recognized as one of the top business travel management companies nationwide. The company is committed to leveraging its extensive expertise, technology, and dedicated staff to provide exceptional travel management solutions tailored to meet the unique needs of its clients. With a strong reputation for delivering outstanding service and innovation,... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years of experience in booking domestic and international travel
- Experience using a GDS system with Sabre required
- Knowledge of travel industry codes and government travel requirements
- Understanding of federal travel regulations
- Strong computer and typing skills
- Customer service experience
- Proficiency in Microsoft Office
- Excellent communication and listening skills
- Ability to work independently and manage multiple priorities
- Ability to maintain confidentiality
- Ability to work evening and weekend shifts including overnight hours
- Willingness to obtain necessary security clearance
- Ability to pass background checks
Job Qualifications
- High school diploma or equivalent required
- At least 2 years of experience booking domestic and international travel
- Experience using a GDS System
- Sabre required, Amadeus a plus
- Highly knowledgeable of city, airline, hotel, and car rental codes
- Knowledgeable of government travel requirements, visas, and passports
- Understanding of federal travel regulations, Fly America Act and Open Skies Agreement
- Strong computer and typing skills including ability to navigate quickly between programs and using shortcut keys
- Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time
- Ability to consistently deliver excellent customer service internally and externally
- Experience with Microsoft Office suite (Outlook, Word, Excel)
- Excellent English written and verbal communication skills
- Excellent listening skills able to listen to and respond to traveler needs and clarify as needed
- Strong attention to detail with emphasis on accuracy and quality
- Highly self-motivated and able to manage multiple priorities and complete tasks with minimal supervision
- Strong organizational and problem-solving abilities
- Ability to communicate ideas and concepts clearly and concisely, and openness to feedback
- Able to present a professional and positive demeanor with internal and external customers and work cooperatively
- Ability to work remotely and meet company home-office requirements
- Able to sit and work at a computer for extended periods without leaving the work area
- Able to maintain confidentiality of company and client information
- Able to work a schedule including evening, night, overnight, and weekends between 7pm-7am CT
- Able to obtain security clearance as required to work on high-level security accounts
- Able to successfully pass credit, criminal, and employment reference background checks
Job Duties
- Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries
- Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently
- Maintain sufficient account knowledge to assist clients without delay
- Check queues daily to ensure accuracy and that all issued tickets are complete
- Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals
- Provide travel expertise to clients
- Send quotes for international travel and break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules
- Meet KPIs as outlined by management (e.g., productivity, transactions, etc.) including maintaining consistent attendance and adherence to the schedule
- Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed
- Follow ADTRAV policies, procedures, and approved workflows on how to service travelers
- Provide excellent customer service in every interaction with travelers, show empathy and be able to identify and solve traveler issues
- Communicate effectively with other agents and employees to solve problems, gather information, and service travelers
- Become knowledgeable in ADTRAV's industry and customer base
- Participate in ongoing training to continuously build knowledge and skills in the industry
- Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients
- Adhere to company policies and procedures
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.