CORPORATE TRAVEL CONSULTANT - AFTER HOURS/EVENING/WEEKENDS
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $1.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
flexible spending accounts
401(k) Plan
Paid Time Off
Job Description
ADTRAV Travel Management, founded in 1977, is a well-established leader in the travel management industry with over four decades of experience in delivering comprehensive travel solutions. The company specializes in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. With a consistent track record of steady growth, ADTRAV is recognized as one of the top business travel management companies in the nation. The company's commitment to providing exceptional client service and innovative travel management strategies has secured its position as a trusted partner for businesses and government organizations alike. ADTRAV employs a team of skilled... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years experience booking domestic and international travel
- Experience with Sabre GDS system
- Knowledge of city, airline, hotel, and car rental codes
- Knowledge of government travel requirements, visas, and passports
- Understanding of federal travel regulations, Fly America Act, and Open Skies Agreement
- Strong computer and typing skills
- Ability to use multiple applications simultaneously
- Excellent customer service skills
- Experience with Microsoft Office suite
- Excellent English written and verbal communication
- Strong listening skills
- High attention to detail
- Self-motivated with ability to manage multiple priorities
- Strong organizational and problem-solving skills
- Effective communication and openness to feedback
- Professional demeanor with clients and coworkers
- Ability to work remotely according to requirements
- Ability to sit for long periods at a computer
- Ability to maintain confidentiality
- Availability to work evening, night, and weekend shifts
- Ability to obtain security clearance
- Ability to pass background checks
Job Qualifications
- High school diploma or equivalent
- At least 2 years of experience booking domestic and international travel
- Experience using a GDS system such as Sabre, Amadeus a plus
- Highly knowledgeable of city, airline, hotel, and car rental codes
- Knowledge of government travel requirements, visas, and passports
- Understanding of federal travel regulations including Fly America Act and Open Skies Agreement
- Strong computer and typing skills with ability to navigate multiple programs
- Demonstrated experience learning and using technology
- Ability to deliver excellent customer service internally and externally
- Experience with Microsoft Office suite including Outlook, Word, and Excel
- Excellent English written and verbal communication skills
- Excellent listening skills to understand and respond to traveler needs
- Strong attention to detail with emphasis on accuracy and quality
- Highly self-motivated and able to manage multiple priorities
- Strong organizational and problem-solving abilities
- Effective communication skills including openness to feedback
- Professional and positive demeanor with customers and colleagues
- Ability to work remotely and meet company home-office requirements
- Ability to maintain confidentiality of company and client information
- Ability to work evening, night, and weekend schedules
- Ability to obtain security clearance for high-level accounts
- Ability to pass credit, criminal, and employment background checks
Job Duties
- Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries
- Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently
- Maintain sufficient account knowledge to assist clients without delay
- Check queues daily to ensure accuracy and that all issued tickets are complete
- Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals
- Provide travel expertise to clients
- Send quotes for international travel
- break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules
- Meet KPIs as outlined by management, including maintaining consistent attendance and adherence to the schedule
- Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed
- Follow ADTRAV policies, procedures, and approved workflows on how to service travelers
- Provide excellent customer service in every interaction with travelers
- Show empathy and be able to identify and solve traveler issues
- Communicate effectively with other agents and employees to solve problems, gather information, and service travelers
- Become knowledgeable in ADTRAV's industry and customer base
- Participate in ongoing training to continuously build knowledge and skills in the industry
- Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients
- Adhere to company policies and procedures
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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