CORPORATE TRAVEL CONSULTANT - AFTER HOURS/EVENING/WEEKENDS
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $1.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
flexible spending accounts
401k
Paid Time Off
Job Description
ADTRAV Travel Management, established in 1977, is a distinguished company with over 40 years of experience in providing comprehensive travel management solutions. With a specialty in managing corporate, government, vacation, group, meetings, and incentive travel programs, ADTRAV has grown steadily over the decades to become one of the leading business travel management companies in the United States. The company prides itself on delivering exemplary service through leveraging expert knowledge, innovative technology, and a client-focused approach. ADTRAV's extensive experience and commitment to excellence have helped it build a strong reputation and a diverse client base that spans various sectors.
The r... Show More
The r... Show More
Job Requirements
- High school diploma or equivalent
- minimum 2 years experience booking domestic and international travel
- proficiency with Sabre GDS system
- knowledge of travel industry codes and regulations
- understanding of government travel requirements
- strong computer and typing skills
- ability to multitask and use multiple applications
- excellent customer service skills
- excellent communication skills
- attention to detail
- self-motivated and able to work independently
- strong organizational and problem-solving skills
- ability to work remotely
- able to work evening, night, and weekend shifts
- ability to obtain security clearance
- successful background and credit checks
Job Qualifications
- High school diploma or equivalent
- at least 2 years of experience booking domestic and international travel
- experience using a GDS system, Sabre required, Amadeus a plus
- highly knowledgeable of city, airline, hotel, and car rental codes
- knowledgeable of government travel requirements, visas, and passports
- understanding of federal travel regulations, Fly America Act and Open Skies Agreement
- strong computer and typing skills, including ability to navigate quickly between programs and use shortcut keys
- demonstrated experience learning and using technology
- ability to use multiple applications and monitors simultaneously
- ability to consistently deliver excellent customer service internally and externally
- experience with Microsoft Office suite
- excellent English written and verbal communication skills
- excellent listening skills
- strong attention to detail
- highly self-motivated with ability to manage multiple priorities and complete tasks with minimal supervision
- strong organizational and problem-solving abilities
- ability to communicate ideas clearly and accept feedback
- professional and positive demeanor
- ability to work remotely and meet home-office requirements
- able to sit and work at a computer for extended periods
- able to maintain confidentiality
- able to work evening, night, overnight, and weekend schedules
- able to obtain security clearance
- able to pass credit, criminal, and employment reference checks
Job Duties
- Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries
- utilize Sabre to book and issue airline, hotel, car, and other reservations accurately and efficiently
- maintain sufficient account knowledge to assist clients without delay
- check queues daily to ensure accuracy and that all issued tickets are complete
- maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals
- provide travel expertise to clients
- send quotes for international travel, break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules
- meet KPIs as outlined by management including maintaining consistent attendance and adherence to the schedule
- communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed
- follow ADTRAV policies, procedures, and approved workflows on how to service travelers
- provide excellent customer service in every interaction with travelers, show empathy and be able to identify and solve traveler issues
- communicate effectively with other agents and employees to solve problems, gather information, and service travelers
- become knowledgeable in ADTRAV's industry and customer base
- participate in ongoing training to continuously build knowledge and skills in the industry
- represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients
- adhere to company policies and procedures
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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