CORPORATE TRAVEL CONSULTANT - AFTER HOURS/EVENING/WEEKENDS
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $1.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
flexible spending accounts
401(k)
Paid Time Off
Job Description
ADTRAV Travel Management, established in 1977, is a premier business travel management company with more than four decades of expertise managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. Known for steady growth and consistently ranked among the top business travel management firms nationwide, ADTRAV prides itself on delivering tailored travel solutions that meet the unique needs of a diverse clientele. The company leverages comprehensive knowledge of the travel industry and cutting-edge technology to provide seamless travel experiences for its customers. ADTRAV's dedication to quality service and innovation has positioned it as a trusted partner... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years of experience in booking domestic and international travel
- Proficiency in Sabre GDS system
- Knowledge of city, airline, hotel, and car rental codes
- Familiarity with government travel policies, visas, and passports
- Understanding of federal travel regulations including Fly America Act and Open Skies Agreement
- Strong computer navigation and typing skills
- Experience using multiple applications simultaneously
- Ability to provide excellent customer service
- Proficient in Microsoft Office applications
- Strong English communication skills, both written and verbal
- Excellent listening abilities
- Attention to detail and accuracy
- Self-motivated with strong organizational skills
- Ability to work independently and manage multiple tasks
- Professional demeanor and teamwork skills
- Capability to work remotely and meet company standards
- Ability to sit at a computer for long durations
- Maintain confidentiality
- Willingness to work flexible evening, night, and weekend shifts
- Eligibility to obtain security clearance
- Pass credit, criminal, and employment background checks
Job Qualifications
- High school diploma or equivalent
- At least 2 years of experience booking domestic and international travel
- complex international experience a plus
- Experience using a GDS System
- Sabre required, Amadeus a plus
- Highly knowledgeable of city, airline, hotel, and car rental codes
- Knowledgeable of government travel requirements, visas, and passports
- Understanding of federal travel regulations, Fly America Act and Open Skies Agreement
- Strong computer and typing skills, ability to navigate quickly between programs and use shortcut keys
- Demonstrated experience using technology and multiple applications simultaneously
- Ability to deliver excellent customer service internally and externally
- Experience with Microsoft Office suite including Outlook, Word, Excel
- Excellent English written and verbal communication skills
- Excellent listening skills
- Strong attention to detail with emphasis on accuracy and quality
- Highly self-motivated and able to manage multiple priorities simultaneously
- Strong organizational and problem-solving abilities
- Ability to communicate ideas clearly and concisely
- Professional and positive demeanor with clients and coworkers
- Ability to work remotely and meet home-office requirements
- Able to sit and work at a computer for extended periods
- Maintain confidentiality of company and client information
- Able to work evening, night, overnight and weekend shifts
- Able to obtain security clearance for high-level accounts
- Successful completion of credit, criminal, and employment reference background checks
Job Duties
- Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries
- Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently
- Maintain sufficient account knowledge to assist clients without delay
- Check queues daily to ensure accuracy and that all issued tickets are complete
- Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals
- Provide travel expertise to clients
- Send quotes for international travel
- break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules
- Meet KPIs as outlined by management, including maintaining consistent attendance and adherence to the schedule
- Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed
- Follow ADTRAV policies, procedures, and approved workflows on how to service travelers
- Provide excellent customer service in every interaction with travelers
- Show empathy and be able to identify and solve traveler issues
- Communicate effectively with other agents and employees to solve problems, gather information, and service travelers
- Become knowledgeable in ADTRAV's industry and customer base
- Participate in ongoing training to continuously build knowledge and skills in the industry
- Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients
- Adhere to company policies and procedures
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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