CORPORATE TRAVEL CONSULTANT - AFTER HOURS/EVENING/WEEKENDS
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $1.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Flexible spending account
401(k)
Paid Time Off
quarterly bonuses
Job Description
ADTRAV Travel Management, established in 1977, boasts over four decades of unparalleled expertise in managing diverse travel programs including corporate, government, vacation, group, meetings, and incentive travel across the United States. With a consistent history of growth and innovation, ADTRAV is recognized as one of the top business travel management companies nationwide. They specialize in delivering personalized travel solutions tailored to meet the unique needs of their broad client base, leveraging advanced technology and a deep understanding of the travel industry to maximize convenience and cost-efficiency. ADTRAV's commitment to excellence is reflected in their comprehensive service offerings which combine seasoned... Show More
Job Requirements
- High school diploma or equivalent
- At least 2 years of experience booking domestic and international travel
- Experience using a GDS system
- Knowledge of government travel requirements, visas, and passports
- Understanding of federal travel regulations
- Strong computer and typing skills
- Ability to work evening, night, overnight, and weekend shifts
- Ability to maintain confidentiality of company and client information
- Ability to obtain security clearance as required
- Ability to pass background checks
- Ability to work remotely
- Ability to sit for extended periods
- Excellent communication skills
Job Qualifications
- High school diploma or equivalent required
- At least 2 years of experience booking domestic and international travel
- complex international a plus
- Experience using a GDS system
- Sabre required, Amadeus a plus
- Highly knowledgeable of city, airline, hotel, and car rental codes
- Knowledgeable of government travel requirements, visas, and passports
- Understanding of federal travel regulations, Fly America Act and Open Skies Agreement
- Strong computer and typing skills, including ability to navigate quickly between programs and using shortcut keys
- Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time
- Ability to consistently deliver excellent customer service internally and externally
- Experience with Microsoft Office suite (Outlook, Word, Excel)
- Excellent English written and verbal communication skills
- Excellent listening skills, able to listen to and respond to traveler’s needs and clarify as needed
- Strong attention to detail with emphasis on accuracy and quality
- Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision
- Strong organizational and problem-solving abilities
- Ability to communicate ideas and concepts clearly and concisely, open to feedback and direction
- Able to present a professional and positive demeanor with internal and external customers and clients and work cooperatively
- Ability to work remotely and meet company home-office requirements
- Able to sit and work at a computer for extended periods without leaving the work area
- Able to maintain confidentiality of company and client information
- Able to work evening, night, overnight, and weekend schedules between 7pm-7am CT
- Able to obtain security clearance as required for high-level security accounts
- Able to successfully pass credit, criminal, and/or employment reference background checks
Job Duties
- Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries
- Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently
- Maintain sufficient account knowledge to assist clients without delay
- Check queues daily to ensure accuracy and that all issued tickets are complete
- Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals
- Provide travel expertise to clients
- Send quotes for international travel
- break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules
- Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule
- Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed
- Follow ADTRAV policies, procedures, and approved workflows on how to service travelers
- Provide excellent customer service in every interaction with travelers
- Show empathy and be able to identify and solve traveler issues
- Communicate effectively with other agents and employees to solve problems, gather information, and service travelers
- Become knowledgeable in ADTRAV's industry and customer base
- Participate in ongoing training to continuously build knowledge and skills in the industry
- Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients
- Adhere to company policies and procedures
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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