CORPORATE TRAVEL CONSULTANT - AFTER HOURS/EVENING/WEEKENDS
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $1.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
flexible spending accounts
401(k)
Paid Time Off
Job Description
ADTRAV Travel Management, established in 1977, is a leading travel management company with over four decades of expertise in corporate, government, vacation, group, meetings, and incentive travel programs across the United States. With steady growth and a reputation for excellence, ADTRAV is recognized as one of the top business travel management companies nationally. The company prides itself on delivering high-quality travel solutions customized to meet the unique needs of each client, supported by a dedicated team highly skilled in the travel industry. Their comprehensive services span from booking airline tickets and accommodations to managing complex itineraries and compliance with government... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years experience booking domestic and international travel
- Proficient with Sabre GDS
- Strong knowledge of travel industry codes and regulations
- Knowledge of government travel requirements, visas, and passports
- Understanding of federal travel regulations including Fly America Act and Open Skies Agreement
- Strong computer and typing skills
- Experience using multiple applications and technology platforms simultaneously
- Excellent customer service skills
- Good communication and listening abilities
- Attention to detail and accuracy
- Self-motivated with strong organizational skills
- Ability to handle multiple priorities and work independently
- Ability to maintain confidentiality
- Willingness and ability to work evening, night, overnight, and weekend shifts
- Ability to obtain required security clearance
- Successful pass on credit, criminal, and employment reference background check
Job Qualifications
- High school diploma or equivalent
- At least 2 years of experience booking domestic and international travel
- Experience using a GDS System, Sabre required, Amadeus a plus
- Highly knowledgeable of city, airline, hotel, and car rental codes
- Knowledgeable of government travel requirements, visas, and passports
- Understanding of federal travel regulations, Fly America Act and Open Skies Agreement
- Strong computer and typing skills including ability to navigate multiple programs and use shortcut keys
- Demonstrated experience learning and using technology, ability to use multiple applications and monitors simultaneously
- Ability to consistently deliver excellent customer service
- Experience with Microsoft Office suite including Outlook, Word, and Excel
- Excellent English written and verbal communication skills
- Excellent listening skills to respond accurately to traveler needs
- Strong attention to detail with emphasis on accuracy and quality
- Highly self-motivated with ability to manage multiple priorities and complete tasks with minimal supervision
- Strong organizational and problem-solving skills
- Ability to communicate ideas clearly and be receptive to feedback
- Professional and positive demeanor with internal and external customers
- Ability to work remotely and meet company home-office requirements
- Able to maintain confidentiality of company and client information
- Able to work evening, night, overnight, and weekend schedules
Job Duties
- Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries
- Utilize Sabre to book and issue airline, hotel, car, and other reservations accurately and efficiently
- Maintain sufficient account knowledge to assist clients without delay
- Check queues daily to ensure accuracy and that all issued tickets are complete
- Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals
- Provide travel expertise to clients
- Send quotes for international travel, evaluate travel rules for restrictions or refund policies, and understand open skies and FAA regulations
- Meet KPIs as outlined by management, including productivity, transactions, attendance, and adherence to schedule
- Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client
- Follow ADTRAV policies, procedures, and approved workflows
- Provide excellent customer service in every interaction with travelers, showing empathy and resolving issues
- Communicate effectively with other agents and employees to solve problems and gather information
- Become knowledgeable in ADTRAV's industry and customer base
- Participate in ongoing training to build industry knowledge and skills
- Represent ADTRAV by embracing company values and maintaining effective relationships with employees, partners, vendors, and clients
- Adhere to company policies and procedures
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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