CORPORATE TRAVEL CONSULTANT - AFTER HOURS/EVENING/WEEKENDS

Virginia Beach, VA, USA|Remote

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Range $23.00 - $1.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

flexible spending accounts

401(k) Plan

Paid Time Off

Job Description

ADTRAV Travel Management is a well-established corporate travel management company with a rich history spanning over four decades since its founding in 1977. Specializing in comprehensive travel solutions, ADTRAV supports a diverse client base including corporate, government, vacation, group, meetings, and incentive travel programs throughout the United States. The company has demonstrated consistent growth and earned recognition as one of the top business travel management firms nationally. Known for its dedication to delivering expert travel advisory services and innovative booking technologies, ADTRAV is committed to optimizing travel management, cost savings, and client satisfaction.

The role of Corporate Travel Consu... Show More

Job Requirements

High school diploma or equivalent
Minimum 2 years experience booking domestic and international travel
Experience using a GDS system
Proficiency with Sabre
Knowledge of travel industry codes and regulations
Familiarity with government travel requirements, visas, and passports
Understanding of federal travel regulations and agreements
Strong computer and typing skills
Experience with multiple software applications
Commitment to excellent customer service
Strong communication skills
Ability to multitask and work independently
Professional demeanor and teamwork skills
Ability to work remotely
Capacity to work evening, night, and weekend shifts
Ability to maintain confidentiality
Successfully pass required background checks

Job Qualifications

High school diploma or equivalent
At least 2 years of experience booking domestic and international travel
complex international a plus
Experience using a GDS system
Sabre required, Amadeus a plus
Highly knowledgeable of city, airline, hotel, and car rental codes
Knowledgeable of government travel requirements, visas, and passports
Understanding of federal travel regulations, Fly America Act and Open Skies Agreement
Strong computer and typing skills
ability to navigate quickly between programs and using shortcut keys
Demonstrated experience learning and using technology
ability to use multiple applications and monitors at one time
Ability to consistently deliver excellent customer service, internally and externally
Experience with Microsoft Office suite (Outlook, Word, Excel)
Excellent English written and verbal communication skills
Excellent listening skills
able to listen to and respond to the traveler’s needs and clarify as needed
Strong attention to detail with emphasis on accuracy and quality
Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision
Strong organizational and problem-solving abilities
Ability to communicate ideas and concepts clearly and concisely
being open to receive feedback and direction
Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively
Ability to work remotely and meet the company home-office requirements
Able to sit and work at a computer for extended periods of time
Able to maintain confidentiality of company and client information
Able to work a schedule that includes evenings, nights, overnight, and weekends
Able to obtain security clearance as required
Able to successfully pass credit, criminal, and/or employment reference background check

Job Duties

Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries
Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently
Maintain sufficient account knowledge to assist clients without delay
Check queues daily to ensure accuracy and that all issued tickets are complete
Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals
Provide travel expertise to clients
Send quotes for international travel
break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules
Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule
Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed
Follow ADTRAV policies, procedures, and approved workflows on how to service travelers
Provide excellent customer service in every interaction with travelers
Show empathy and be able to identify and solve traveler issues
Communicate effectively with other agents and employees to solve problems, gather information, and service travelers
Become knowledgeable in ADTRAV's industry and customer base
Participate in ongoing training to continuously build knowledge and skills in the industry
Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients
Adhere to company policies and procedures
Other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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