Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $26.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
Paid Time Off
Parental leave
Retirement Plan
Employment assistance program
Mental wellness program
Career development opportunities
Physical wellness reimbursement
Student loan contribution
Pet Insurance Discount
Job Description
Northwest Center is a well-established nonprofit organization dedicated to advocating for and supporting individuals with disabilities. The organization is deeply committed to advancing equal opportunities for children and adults with disabilities through various programs involving therapy, education, and work opportunities. Northwest Center takes pride in fostering an inclusive environment where talent and dedication are nurtured, and where employees feel a genuine connection to the meaningful impact their work has on the community. This commitment is further demonstrated by the organization’s proactive stance on diversity, equity, and inclusion, creating a workplace culture that values individuals from all backgrounds and abilities.Show More
Job Requirements
- High school diploma or equivalent
- Two or more years of experience in customer service call center or administrative support
- Excellent interpersonal and communication skills
- Ability to handle multiple tasks efficiently
- Strong problem-solving and conflict resolution skills
- Ability to work flexible schedules including early mornings late evenings weekends
- Comfortable working in a dynamic environment with pets on-site
- Ability to lift and carry up to 50 pounds
Job Qualifications
- Two or more years of experience in customer service call center or administrative support
- Excellent customer service skills and the ability to prioritize tasks
- Strong communication skills and ability to effectively deescalate situations with dissatisfied customers
- Strong conflict resolution critical thinking and problem-solving skills
- Ability to understand interpret and follow Northwest Center (NWC) and Amazon’s policies and procedures
Job Duties
- Opening and closing support service locations ensuring the lobby is clean and organized
- Greeting all employees and visitors with a friendly warm professional and courteous manner
- Issuing the appropriate visitor badge for on-site visitors while determining the nature of their visit and notifying the appropriate person
- Offering services to guests including but not limited to stowing luggage and coats issuing loaner badges and making transportation reservations as requested
- Assisting Amazon’s recruiting department by issuing and collecting a Non-Disclosure Agreement (NDA) and verifying the form is signed and dated
- Directing new hires and temporary employees to the Security Badge Office to get employee badging
- Answering incoming calls determining caller’s needs and transferring to the appropriate person or department
- Subscribing to reception email lists and responding to all email in a timely manner
- Following proper procedures to hang and maintain customer posters in all buildings
- Managing distribution of LCD projectors including monitoring all e-mails for LCD projector reservation requests and updating Outlook calendars with the status of reservation
- Distributing assets for Amazon employees and updating the associated logs including but not limited to keys access cards and parking items
- Distributing Amazon paychecks making sure employee’s sign the paycheck log and verifying with your signature or initials
- Maintaining appropriate levels of reception forms and supplies including reporting to your supervisor when supplies need to be ordered
- Assisting employees with catering deliveries including getting a cart for them or helping to carry items to their meeting location
- Creating a remedy ticket for any facility issues brought to your attention
- Calling security as needed for assistance and following proper escalation procedures
- Assisting with daily set-up and or tear down of Banana Stand including occasional decorations
- Unloading bananas from boxes into crates keeping the stand full and plentiful and sorting any bruised or damaged bananas out
- Tracking daily metrics in tracking software comments general inquiries and public response
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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