Corporate Receptionist

Baltimore, MD, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Range $22.00 - $26.00

Work Schedule

Standard Hours

Flexible

Day Shifts

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Disability insurance

Life insurance

Paid Time Off

Retirement Plan

Job Description

Northwest Center is a distinguished non-profit organization dedicated to advocating for and supporting individuals with disabilities. The Center offers comprehensive programs in therapy, education, and work opportunities aimed at advancing equal opportunities for children and adults with disabilities. With a mission focused on creating lasting inclusion and empowerment, Northwest Center has built a reputation as a leader in fostering a community where diversity and development are celebrated and encouraged. By working with this organization, employees contribute to meaningful societal change while advancing their own careers within a supportive and mission-driven environment.

The current opening is for the position of Corporate... Show More

Job Requirements

High school diploma or equivalent
Two or more years of experience in customer service call center or administrative support
Excellent customer service skills
Strong communication skills
Ability to effectively deescalate situations with dissatisfied customers
Strong conflict resolution skills
Critical thinking and problem-solving skills
Ability to understand interpret and follow Northwest Center and Amazon policies and procedures

Job Qualifications

Two or more years of experience in customer service call center or administrative support
Excellent customer service skills
Strong communication skills
Ability to effectively deescalate situations with dissatisfied customers
Strong conflict resolution skills
Critical thinking and problem-solving skills
Ability to understand interpret and follow Northwest Center and Amazon policies and procedures

Job Duties

Opening and closing support service locations ensuring the lobby is clean and organized
Greeting all employees and visitors with a friendly warm professional and courteous manner
Issuing the appropriate visitor badge for on-site visitors while determining the nature of their visit and notifying the appropriate person
Offering services to guests including but not limited to stowing luggage and coats issuing loaner badges and making transportation reservations as requested
Assisting Amazon’s recruiting department by issuing and collecting a Non-Disclosure Agreement and verifying the form is signed and dated
Directing new hires and temporary employees to the Security Badge Office to get employee badging
Answering incoming calls determining caller’s needs and transferring to the appropriate person or department
Subscribing to reception email lists and responding to all email in a timely manner
Following proper procedures to hang and maintain customer posters in all buildings
Managing distribution of LCD projectors including monitoring all e-mails for LCD projector reservation requests and updating Outlook calendars with the status of reservation
Distributing assets for Amazon employees and updating the associated logs including but not limited to keys access cards and parking items
Distributing Amazon paychecks making sure employee’s sign the paycheck log and verifying with your signature or initials
Maintaining appropriate levels of reception forms and supplies including reporting to your supervisor when supplies need to be ordered
Assisting employees with catering deliveries including getting a cart for them or helping to carry items to their meeting location
Creating a remedy ticket for any facility issues brought to your attention
Calling security as needed for assistance and following proper escalation procedures
Assisting with daily set-up and or tear down of Banana Stand including occasional decorations
Unloading bananas from boxes into crates keeping the stand full and plentiful and sorting any bruised or damaged bananas out
Tracking daily metrics in tracking software comments general inquiries and public response

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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