Corporate Receptionist

Evanston, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $20.00 - $24.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Training and Development

Work-life balance

Job Description

Brookfield Wealth Solutions (BWS), publicly listed on the NYSE and TSX under the ticker BNT, is a leading provider of retirement services, wealth protection products, and tailored capital solutions. With a strong focus on securing the financial futures of both individuals and institutions, BWS delivers an extensive range of insurance products and services through its operating subsidiaries. These offerings include annuities, personal and commercial property and casualty insurance, and life insurance. As part of the larger Brookfield group, BWS operates under a unique and dynamic culture that emphasizes long-term vision and values such as entrepreneurial spirit, collaboration, and discipline. The... Show More

Job Requirements

High school diploma or equivalent
Some college coursework preferred
Prior experience in a customer service-related position
Prior experience in a corporate receptionist or office services-related position preferred
Prior insurance experience preferred
Proficient in the use of computer programs including Word, Excel, and Outlook
Experienced in greeting and supporting guests and employees with proper etiquette and professionalism
Team spirit and enthusiasm
Keyboard skills of minimum 40 wpm
Strong verbal communication skills
Strong customer focus
Ability to multitask and prioritize
Dependability
Ability to work under pressure
Attention to detail
Must be available to work onsite Monday through Friday from 8am to 5pm
Ability to lift up to 25 lbs occasionally
Ability to maintain extended standing and sitting positions
Ability to communicate effectively through talking and hearing

Job Qualifications

High school diploma or equivalent
Some college coursework preferred
Experience in customer service or corporate receptionist role
Proficient with Microsoft Office Suite programs including Word, Excel, and Outlook
Strong verbal communication and interpersonal skills
Ability to multitask and prioritize effectively
Experience in the insurance industry preferred
Reliable and dependable work ethic
Ability to work under pressure while maintaining attention to detail
Ability to operate office equipment and utilize software platforms for office and space management

Job Duties

Acts as part of the receptionist team, serving as the primary point of contact for the main company reception line
Co-manages the corporate switchboard, RingCentral call tree, fielding all business calls, website inquiries, and routing calls accordingly
Coordinates reception coverage with primary and secondary back-up support teams
Maintains, audits, and updates call transfer guide to reflect business changes and needs
Produces inbound call metrics, reports trends to key stakeholders, and identifies opportunities for improvement
Greets all visitors in a friendly and professional manner, announcing on-site visitors and coordinates with appropriate business point of contact to escort the visitor to the designated meeting/event location
Coordinates with building security and property management to ensure office upkeep and personnel safety
Oversees the receipt and delivery of incoming and outgoing mail and packages, supporting the centralized mail process in place for the company
Supports internal group administrative and engagement efforts, SharePoint, Yammer, email communications, etc.
Contributes to the safety and security of the office environment by monitoring access of on-site visitors utilizing the access control platforms and software
Provides additional support to the office services team on a day-to-day basis, assisting with opening and closing procedures, maintaining stock and inventory, and managing upkeep of breakroom and first aid/safety equipment
Supports departmental employee engagement efforts by aiding in the planning and execution of local events and initiatives, in line with the annual plan and budget
Maintains service and support standards by aligning local procedures with departmental best practices and peer guidance
Manages local conference rooms and associated calendars by ensuring efficient utilization of available resources and assuring that they are adequately equipped with supplies, technology resources are functional, and catering needs are handled as requested by internal customers
Supports the Office Services team with all space management, via software platform utilization
Responsible for maintaining, stocking, and taking inventory of front office supplies
Oversees and tracks local vendor deliverables to ensure consistent and accurate accounting procedures
Receives, manages, and completes service tickets associated with departmental tasks, including but not limited to supply orders, access control, mail and shipping support, and general inquiries
Promotes office health and safety measures by serving as office fire safety delegate and receiving CPR training and certification
Must be available to work onsite, Monday through Friday from 8am to 5pm local time
Serves as a backup resource for critical failover functions, including claims check printing and mailroom operations, during unforeseen events or disruptions affecting the primary location
Collaborates with teams such as Claims, Accounts Payable, and Mailroom staff to ensure seamless execution of failover processes when required
Maintains and tests failover equipment and supplies regularly to ensure readiness, and participates in periodic training and cross-training sessions to retain functional knowledge of these operations
Acts as a liaison between the local office and Business Continuity/Disaster Recovery teams, ensuring clear and consistent communication during the activation of failover procedures
Other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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