Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $85,700.00 - $124,800.00
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Vacation leave
sick leave
Team Member Travel Program
Job Description
Pacifica Hotels is a renowned hospitality company dedicated to providing exceptional lodging and service experiences across its diverse portfolio of properties. Known for its commitment to quality, innovation, and guest satisfaction, Pacifica Hotels operates luxury and upscale hotels that emphasize personalized service and a welcoming atmosphere. With a focus on community involvement and sustainable practices, Pacifica Hotels stands as a leader in the hospitality industry, fostering an environment where employees are valued and guests experience memorable stays.
The Learning & Development Manager position at Pacifica Hotels is a pivotal role within the Home Office team, designed to enhance the company... Show More
The Learning & Development Manager position at Pacifica Hotels is a pivotal role within the Home Office team, designed to enhance the company... Show More
Job Requirements
- Bachelor's degree in human resources, education, business administration, or a related field preferred
- Minimum of 5 years experience in learning and development, preferably in the hospitality industry
- Strong knowledge of instructional design and adult learning principles
- Proficiency with e-learning software and learning management systems
- Excellent communication and interpersonal skills
- Ability to travel multiple times quarterly
- Must be based in California
- Experience with project management and training facilitation
Job Qualifications
- Excellent facilitation, coaching, and presentation skills with the ability to engage and inspire diverse audiences
- Strong knowledge of instructional design models and e-learning tools such as Microsoft Word, Excel, PowerPoint, Storyline, Articulate, Canva, video and photo editing software and learning management platforms
- Collaboration and relationship-building skills with the ability to influence leaders at all levels
- Hospitality and operational experience preferred with a minimum of four years of hospitality experience
- Demonstrated ability to assess organizational training needs and translate them into strategic learning programs
- Experience designing blended learning programs including classroom, virtual, e-learning, and on-the-job
- Strong project management and organizational skills with the ability to balance multiple priorities
- Proven experience in instructional design with demonstrated ability to create engaging, learner-centered programs
- Must be available to travel multiple times a quarter with varying travel times and dates
Job Duties
- Assess organizational learning and development needs by partnering with home office and property leaders
- Provide direction and leadership to create a consistent culture of training, coaching, and recognition across Pacifica Hotels
- Develop and manage partnerships with external training organizations to enhance learning opportunities
- Act as a resource for department leaders in aligning training goals with business objectives
- Coordinate, plan, and facilitate operational training programs, workshops, and webinars that support Pacifica's service standards and operational excellence
- Create instructional design models, apply adult learning principles and modern learning technologies to enhance training impact
- Coordinate and facilitate regional and hotel-based development sessions and help facilitate curriculum while supporting both line-level and leadership training needs
- Partner and assist in developing safety, compliance, SOE's and systems training as required
- Lead the creation and rollout of departmental training materials, processes, and recognition tools
- Support the development and delivery of online training classes and digital learning modules
- Build a strong network of qualified departmental trainers to facilitate daily learning at the property level, openings, acquisitions and on-property training support
- Provide coaching and mentoring to leaders and trainers to enhance the effectiveness of their training delivery
- Assess new employee onboarding to ensure a smooth and supportive transition into roles and departments
- Establish methods to evaluate the effectiveness of training programs companywide, using feedback and performance metrics
- Continuously review and improve training initiatives to meet evolving business needs
- Proactively identify skills or knowledge gaps and develop tailored solutions to address them
- Audit recognition, communication, and training tools to ensure alignment with Pacifica's mission and ethos
- Partner closely with People Services, Operations, and other Home office departments to support organizational development goals
- Provide systems training as needed on operational software including LMS, UKG, SharePoint, and others
- Play an active role in planning and facilitating Pacifica Hotels' annual leadership workshops and events
- Support the acquisition and integration of new hotel properties by developing and delivering onboarding training
- Actively participate in companywide initiatives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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