Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $27.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
flexible spending accounts
401(k)
Paid Time Off
Job Description
ADTRAV Travel Management, founded in 1977, is a seasoned leader in the travel management industry with over four decades of comprehensive experience. The company specializes in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. ADTRAV has demonstrated steady growth and currently ranks among the top business travel management companies nationwide. Their extensive expertise and client-focused solutions have made them a trusted partner for organizations looking to optimize their travel programs efficiently and effectively. Known for their commitment to excellence, ADTRAV combines personalized service with advanced technology to deliver tailored travel experiences for their diverse... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 2 years booking domestic and international travel
- Proficiency with GDS systems, especially Sabre
- Familiarity with federal travel regulations
- Strong computer literacy and typing skills
- Excellent communication and customer service skills
- Ability to manage multiple tasks independently
- Ability to work remotely with a flexible schedule
- Willingness to undergo background checks and complete training
- Capability to maintain confidentiality
- Ability to maintain a professional demeanor
- Willingness to work some weekends
- Ability to work long hours at a computer
- Effective organizational and problem-solving skills.
Job Qualifications
- High school diploma or equivalent
- At least 2 years of experience booking domestic and international travel, complex international travel preferred
- Experience using GDS systems, Sabre required, Amadeus a plus
- High knowledge of city, airline, hotel, and car rental codes
- Understanding of federal travel regulations including Fly America Act and Open Skies Agreement
- Strong computer and typing skills with ability to navigate multiple programs and use shortcut keys
- Proven ability to learn and use technology effectively across multiple applications and monitors
- Consistent delivery of excellent customer service internally and externally
- Experience with Microsoft Office suite including Outlook, Word, and Excel
- Excellent written and verbal English communication skills
- Strong listening skills to understand and respond to traveler needs
- High attention to detail with emphasis on accuracy and quality
- Self-motivated with ability to manage multiple priorities with minimal supervision
- Strong organizational and problem-solving skills
- Clear and concise communication skills with openness to feedback
- Professional and positive demeanor when interacting with clients and colleagues
- Ability to work remotely while meeting home-office requirements
- Ability to sit and work at a computer for extended periods
- Successful completion of new hire and department-specific training
- Ability to maintain confidentiality of company and client information
- Flexible to work schedule between Monday-Friday, 7 am-7 pm CT, including some weekends
- Ability to pass credit, criminal, and employment reference background checks.
Job Duties
- Answer calls and emails promptly from clients requesting new travel arrangements or itinerary changes
- Utilize Sabre to accurately and efficiently book and issue airline, hotel, car, and other reservations
- Maintain sufficient account knowledge to assist clients without delay
- Check queues daily to ensure ticketing accuracy and completeness
- Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals
- Provide travel expertise and advice to clients
- Send quotes for international travel, breaking down rules to identify restrictions or non-refundable fares, understanding open skies and FAA rules
- Meet KPIs including productivity and transaction targets, consistent attendance, and schedule adherence
- Communicate with airlines regarding flight changes, seating, and upgrades, providing updates to clients
- Follow ADTRAV policies, procedures, and approved workflows in servicing travelers
- Provide excellent customer service with empathy, identifying and solving traveler issues
- Collaborate effectively with other agents and employees to solve problems and gather information
- Stay knowledgeable about ADTRAV's industry and client base
- Participate in ongoing training for continuous skill development
- Represent ADTRAV by embracing company values and maintaining effective relationships with employees, partners, vendors, and clients
- Adhere strictly to company policies and procedures
- Perform other duties as assigned.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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