Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $27.00
Work Schedule
Standard Hours
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
flexible spending accounts
401(k)
Paid Time Off
Job Description
ADTRAV Travel Management, established in 1977, has solidified its reputation as one of the leading business travel management companies in the United States. Over the past four decades, ADTRAV has accumulated extensive experience in managing diverse travel programs, including corporate, government, vacation, group, meetings, and incentive travel. Their steady growth highlights their commitment to delivering exceptional travel solutions tailored to meet the unique needs of each client. With a deep understanding of the industry and a client-centric approach, ADTRAV ensures seamless and efficient travel experiences aligned with business goals and traveler satisfaction.
As a travel management company, ADTRAV combines indus... Show More
As a travel management company, ADTRAV combines indus... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years experience booking domestic and international travel
- Proficiency in Sabre GDS system
- Knowledge of city, airline, hotel, and car rental codes
- Understanding of federal travel regulations
- Strong computer and typing skills
- Experience with Microsoft Office suite
- Excellent communication and listening skills
- Strong attention to detail
- Self-motivated and able to manage multiple tasks
- Organizational and problem-solving abilities
- Ability to work remotely
- Ability to sit for extended periods
- Successful completion of training
- Ability to maintain confidentiality
- Flexible work schedule including some weekends
- Passing background checks
Job Qualifications
- High school diploma or equivalent
- At least 2 years of experience booking domestic and international travel, complex international travel a plus
- Experience using a GDS system, Sabre required, Amadeus a plus
- Highly knowledgeable of city, airline, hotel, and car rental codes
- Understanding of federal travel regulations, Fly America Act and Open Skies Agreement
- Strong computer and typing skills with ability to navigate quickly between programs using shortcut keys
- Demonstrated ability to learn and use technology and multiple applications simultaneously
- Ability to consistently deliver excellent customer service internally and externally
- Experience with Microsoft Office suite including Outlook, Word, and Excel
- Excellent English written and verbal communication skills
- Excellent listening skills and ability to clarify traveler needs
- Strong attention to detail
- Highly self-motivated with ability to manage multiple priorities and complete tasks with minimal supervision
- Strong organizational and problem-solving skills
- Ability to communicate ideas clearly and be open to feedback
- Professional and positive demeanor
- Ability to work remotely and meet home-office requirements
- Ability to sit and work at a computer for extended periods
- Successful completion of new hire and department training
- Ability to maintain confidentiality of company and client information
- Flexible availability to work Monday-Friday, 7am-7pm CT, and some weekends
- Ability to pass credit, criminal, and employment reference background checks
Job Duties
- Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries
- Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently
- Maintain sufficient account knowledge to assist clients without delay
- Check queues daily to ensure accuracy and that all issued tickets are complete
- Maintain service non-stop programs such as preferred vendors, waiver/favors, rezcritiques, and vacation referrals
- Provide travel expertise to clients
- Send quotes for international travel
- break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules
- Meet KPIs as outlined by management, including maintaining consistent attendance and adherence to schedule
- Communicate with airlines on flight changes, seating, and upgrades and provide updates to clients
- Follow ADTRAV policies, procedures, and approved workflows on how to service travelers
- Provide excellent customer service in every interaction with travelers, showing empathy and problem-solving skills
- Communicate effectively with other agents and employees to solve problems, gather information, and service travelers
- Become knowledgeable in ADTRAV's industry and customer base
- Participate in ongoing training to continuously build knowledge and skills
- Represent ADTRAV by embracing company values and maintaining effective working relationships
- Adhere to company policies and procedures
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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