Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $27.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
flexible spending accounts
401(k) Plan
Paid Time Off
Job Description
ADTRAV Travel Management, established in 1977, is a highly respected and experienced travel management company with over four decades of expertise in delivering comprehensive travel solutions. As one of the top business travel management companies in the United States, ADTRAV offers a wide range of travel services including corporate, government, vacation, group, meetings, and incentive travel programs across the country. This consistent growth and industry presence highlight the company's commitment to exceptional service, innovation, and client satisfaction. ADTRAV prides itself on its deep industry knowledge, highly skilled team, and a strong focus on customer service, making it an ideal employer... Show More
Job Requirements
- High school diploma or equivalent
- minimum 2 years of experience booking domestic and international travel
- proficiency with GDS systems, specifically Sabre
- knowledge of travel industry codes and regulations
- strong computer and typing skills
- excellent customer service abilities
- effective communication skills
- ability to manage multiple priorities
- ability to work independently
- remote work capability
- availability to work flexible hours including some weekends
- ability to maintain confidentiality
- successful completion of background checks
Job Qualifications
- High school diploma or equivalent required
- at least 2 years of experience booking domestic and international travel
- complex international a plus
- experience using a GDS system
- Sabre required, Amadeus a plus
- highly knowledgeable of city, airline, hotel, and car rental codes
- understanding of federal travel regulations, Fly America Act and Open Skies Agreement
- strong computer and typing skills, including ability to navigate quickly between programs and using shortcut keys
- demonstrated experience learning and using technology and ability to use multiple applications and monitors at one time
- ability to consistently deliver excellent customer service internally and externally
- experience with Microsoft Office suite including Outlook, Word, Excel
- excellent English written and verbal communication skills
- excellent listening skills
- strong attention to detail with emphasis on accuracy and quality
- highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision
- strong organizational and problem-solving abilities
- ability to communicate ideas and concepts clearly and concisely while being open to feedback and direction
- able to present a professional and positive demeanor with internal and external customers and work cooperatively
- ability to work remotely and meet company home-office requirements
- able to sit and work at a computer for extended periods without leaving the work area
- able to successfully attend and pass new hire and department specific training
- able to maintain confidentiality of company and client information
- able to work a schedule that falls between Monday-Friday, 7am-7pm CT
- able to work some weekends as needed
- able to successfully pass a credit, criminal, and/or employment reference background check
Job Duties
- Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries
- utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently
- maintain sufficient account knowledge to assist clients without delay
- check queues daily to ensure accuracy and that all issued tickets are complete
- maintain service non-stop programs such as preferred vendors, waiver/favors, RezCritiques, and vacation referrals
- provide travel expertise to clients
- send quotes for international travel
- break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules
- meet KPIs as outlined by management including maintaining consistent attendance and adherence to the schedule
- communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed
- follow ADTRAV policies, procedures, and approved workflows on how to service travelers
- provide excellent customer service in every interaction with travelers
- show empathy and be able to identify and solve traveler issues
- communicate effectively with other agents and employees to solve problems, gather information, and service travelers
- become knowledgeable in ADTRAV's industry and customer base
- participate in ongoing training to continuously build knowledge and skills in the industry
- represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients
- adhere to company policies and procedures
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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