Corporate International/Complex Travel Consultant
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $27.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
flexible spending accounts
401(k)
Paid Time Off
quarterly bonuses
Job Description
ADTRAV Travel Management, established in 1977, is a well-respected and experienced leader in the travel management industry. With over four decades of expertise, the company excels in managing a wide range of travel programs including corporate, government, vacation, group, meetings, and incentive travel across the United States. ADTRAV has built a strong reputation for delivering high-quality travel solutions, and its consistent growth places it among the top business travel management companies in the country. This esteemed position is a testament to the company’s dedication to service excellence, innovative travel management strategies, and its commitment to adapting to the evolving needs... Show More
Job Requirements
- High school diploma or equivalent
- minimum 2 years experience in travel booking
- proficiency with Sabre GDS system
- strong knowledge of travel codes and regulations
- excellent computer and communication skills
- ability to multitask and manage priorities
- ability to work remotely
- availability to work Monday-Friday 7am-7pm CT and some weekends
- ability to maintain confidentiality
- pass background checks including credit and criminal
- success in training programs
- ability to sit for extended periods
Job Qualifications
- High school diploma or equivalent
- at least 2 years of experience booking domestic and international travel, complex international travel a plus
- experience using GDS system, Sabre required, Amadeus a plus
- highly knowledgeable of city, airline, hotel, and car rental codes
- understanding of federal travel regulations, Fly America Act, and Open Skies Agreement
- strong computer and typing skills including use of shortcut keys
- experience learning and using technology and multiple applications simultaneously
- ability to consistently deliver excellent customer service
- experience with Microsoft Office suite
- excellent English written and verbal communication skills
- excellent listening skills able to respond to traveler needs and clarify as needed
- strong attention to detail with emphasis on accuracy
- highly self-motivated and able to manage multiple priorities with minimal supervision
- strong organizational and problem-solving abilities
- ability to communicate ideas clearly and concisely and be open to feedback
- professional and positive demeanor with customers
- able to work remotely and meet home-office requirements
- able to sit and work at a computer for extended periods
- able to successfully attend and pass new hire and department training
- able to maintain confidentiality of company and client information
- able to work schedule Monday-Friday 7am-7pm CT with some weekends as needed
- able to pass credit, criminal, and employment reference background checks
Job Duties
- Answer calls and emails promptly from clients requesting new travel arrangements or changes
- utilize Sabre to book and issue airline, hotel, car, and other reservations accurately and efficiently
- maintain sufficient account knowledge to assist clients without delay
- check queues daily to ensure accuracy and completeness of issued tickets
- maintain service non-stop programs such as preferred vendors, waiver/favors, RezCritiques, and vacation referrals
- provide travel expertise to clients
- send quotes for international travel, including checking rules for restrictions or non-refundable conditions
- meet KPIs including productivity and transactions
- communicate with airlines regarding flight changes, seating, upgrades and provide client updates
- follow ADTRAV policies, procedures, and approved workflows
- provide excellent customer service, demonstrate empathy, and resolve traveler issues
- communicate effectively with other agents and employees
- become knowledgeable in ADTRAV’s industry and customer base
- participate in ongoing training for knowledge and skills development
- represent ADTRAV by embracing company values and maintaining effective relationships
- adhere to company policies and procedures
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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