Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $27.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
flexible spending accounts
401(k)
Paid Time Off
Job Description
ADTRAV Travel Management, established in 1977, is a leading travel management company with over four decades of expertise in managing a variety of travel programs including corporate, government, vacation, group, meetings, and incentive travel across the United States. The company has experienced consistent growth, securing its reputation as one of the top business travel management companies nationally. ADTRAV's commitment to excellence is reflected in its comprehensive service offerings and industry knowledge, enabling clients to have smooth, efficient, and cost-effective travel experiences.
As a Travel Consultant at ADTRAV, you will take on a pivotal role managing all aspects of travel... Show More
As a Travel Consultant at ADTRAV, you will take on a pivotal role managing all aspects of travel... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years experience booking domestic and international travel
- Proficiency with Sabre GDS system
- Knowledge of city, airline, hotel, and car rental codes
- Understanding of federal travel regulations including Fly America Act and Open Skies Agreement
- Strong computer and typing skills
- Ability to learn and navigate multiple technology applications
- Excellent customer service skills
- Experience with Microsoft Office suite
- Strong English communication skills
- Excellent listening abilities
- High attention to detail
- Ability to manage multiple priorities independently
- Strong organizational skills
- Clear communication and receptiveness to feedback
- Professional demeanor
- Ability to work remotely
- Ability to sit for extended computer work
- Completion of required training
- Commitment to confidentiality
- Availability for flexible scheduling including some weekends
- Successful background checks including credit and criminal.
Job Qualifications
- High school diploma or equivalent
- At least 2 years of experience booking domestic and international travel, with complex international travel experience preferred
- Experience using a GDS system, Sabre required, Amadeus a plus
- Highly knowledgeable of city, airline, hotel, and car rental codes
- Understanding of federal travel regulations including the Fly America Act and Open Skies Agreement
- Strong computer and typing skills, including ability to navigate multiple programs and use shortcut keys
- Demonstrated aptitude in learning and using technology with multiple applications and monitors
- Proven ability to deliver excellent customer service internally and externally
- Experience with Microsoft Office suite including Outlook, Word, and Excel
- Excellent English written and verbal communication skills
- Exceptional listening skills with ability to understand and respond to traveler needs
- Strong attention to detail ensuring accuracy and quality
- Highly self-motivated with ability to manage multiple priorities and work independently
- Strong organizational and problem-solving skills
- Ability to communicate ideas clearly and accept feedback
- Professional and positive demeanor when dealing with clients and colleagues
- Ability to work remotely meeting company home-office requirements
- Ability to sit and work at a computer for extended periods
- Successful completion of new hire and department-specific training
- Ability to maintain confidentiality of company and client information
- Availability to work schedule between Monday-Friday, 7am-7pm CT, including some weekends
- Ability to successfully pass credit, criminal, and employment reference background checks.
Job Duties
- Answer calls and emails promptly from clients requesting new travel arrangements or changes to existing itineraries
- Utilize Sabre to book and issue airline, hotel, car, and other reservations accurately and efficiently
- Maintain sufficient account knowledge to assist clients without delay
- Check queues daily to ensure accuracy and completeness of issued tickets
- Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals
- Provide travel expertise to clients and send quotes for international travel with clear explanation of restrictions
- Meet KPIs including productivity and transaction targets, and maintain consistent attendance and schedule adherence
- Communicate with airlines regarding flight changes, seating, and upgrades, providing updates to clients
- Follow ADTRAV policies, procedures, and approved workflows for servicing travelers
- Provide excellent customer service in every interaction showing empathy and problem-solving abilities
- Collaborate effectively with other agents and employees to resolve issues and gather necessary information
- Acquire and maintain knowledge of ADTRAV's industry and customer base
- Participate in ongoing training to enhance skillsets and industry knowledge
- Represent ADTRAV by upholding company values and maintaining strong relationships with employees, partners, vendors, and clients
- Adhere strictly to company policies and procedures
- Perform other duties as assigned.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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