Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Travel opportunities
Professional Development
Employee Discounts
Job Description
Margaritaville Hospitality Lodging Operations is a dynamic and distinguished hospitality brand known for delivering unparalleled guest experiences across a diverse range of lodging verticals including hotels, resorts, camps, and ships. The company is recognized for its unique blend of fun and escapism, creating memorable stays for guests by combining exceptional service standards with a distinctive brand atmosphere. Margaritaville prides itself on maintaining its brand reputation by offering consistent and superior experiences that uphold its core values and brand promise across all its properties.
Margaritaville Hospitality Lodging Operations team works closely with property stakeholders to ensure that brand standards are stro... Show More
Margaritaville Hospitality Lodging Operations team works closely with property stakeholders to ensure that brand standards are stro... Show More
Job Requirements
- High school diploma or equivalent required
- Bachelor’s degree or higher preferred
- 5 -7 years of senior property leadership experience required
- General Manager experience strongly preferred
- Experience with pre-opening and opening of hotels required
- Up to 50% travel required
- Office location is Central Florida area
- Remote work will be considered for exceptional candidates
Job Qualifications
- 5 -7 years of senior property leadership experience
- General Manager experience strongly preferred
- Experience with pre-opening and opening of hotels
- Brand experience preferred
- Excellent communication, presentation, and speaking skills
- Strong collaborating and influencing skills and the ability to professionally interact with other departments and verticals
- Ability to multi-task and handle a variety of initiatives across multiple locations and projects
- Good judgment and decision-making abilities
- Entrepreneurial mindset and willingness to take a hands-on approach as needed to support our properties through pre-opening phase and throughout opening
- Command of the English language both written and verbal, with the ability to demonstrate warmth and empathy when engaging with others
- Proficient computer and lodging system skills including but not limited to CRS, CRM, PMS, POS, Microsoft Word, Power Point, Excel, and Outlook
Job Duties
- Act as primary contact for lodging operations assigned across various verticals including Margaritaville Hotels, Compass Hotels, and Camp Margaritaville
- Visit properties routinely to ensure QA and Brand Standards are in place
- Provide Brand training and guidance to newly hired General Managers and Steering Committee members, ensuring awareness of brand tools, resources, and training opportunities
- Assist property management team with action plans and involvement with Brand initiatives that drive revenue, reputation, and engagement
- Work closely with lodging property management to anticipate, identify, and resolve issues that impact the guest experience and impact Brand reputation
- Support and provide any Brand resource to assigned properties on a regular and frequent basis
- Monitor brand standard compliance and report back any deficiencies and action plans to remedy
- Participate in monthly team alignment meetings on all aspects of operations to support revenue and guest service goals
- Ensure pre-opening activities for assigned properties meet deadlines, adhere to Brand Standards, and comply with expected outcomes through frequent communication with primary contacts through property launch dates
- Perform Brand Standards Audits of assigned properties and deliver results to property leadership
- Maintain and retain confidential information regarding the Company, vendors, and guests
- Maintain a high level of knowledge regarding the company’s venues, products and happenings
- Perform other duties and tasks as assigned or determined by management
- Adhere to all company policies and procedures as established in the Team Member Handbook
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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