Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Employee wellness programs
Job Description
The Venetian Resort is a world-renowned luxury hotel and casino located in Las Vegas, Nevada. Known for its opulent design that evokes the essence of Venice, Italy, it offers guests an unparalleled experience combining high-end accommodations, fine dining, entertainment, and casino gaming. The Venetian is part of the Las Vegas Sands Corporation, which is recognized globally for its integrated resorts and dedication to outstanding hospitality. The resort prides itself on delivering unmatched service standards that create memorable experiences for all visitors. The Venetian Resort’s commitment to excellence and attention to detail have established it as a premier destination on the... Show More
Job Requirements
- 21 years of age
- proof of authorization/eligibility to work in the United States
- high school diploma or equivalent
- must be able to obtain and maintain a Nevada Gaming Control Board registration, health card and any other certification or license, as required by law or policy
- 2 years previous VIP experience preferred
- must have strong customer service skills and able to withstand a fast paced casino environment
- must have previous casino experience with ACSC and LMS experience
- ability to communicate clearly and effectively in English, both in spoken and written form
- strong interpersonal skills with the ability to communicate effectively with guests and other team members of different backgrounds and levels of experience
- must be able to work varied shifts, including nights, weekends and holidays
Job Qualifications
- High school diploma or equivalent
- 2 years previous VIP experience preferred
- must have strong customer service skills
- must have previous casino experience with ACSC and LMS experience
- ability to communicate clearly and effectively in English, both in spoken and written form
- strong interpersonal skills with the ability to communicate effectively with guests and other team members of different backgrounds and levels of experience
- must be able to work varied shifts, including nights, weekends and holidays
Job Duties
- Acknowledge guests immediately upon entering the VIP lounge
- anticipate VIP guest’s needs, respond promptly and positively however busy and whatever time of day
- model the 12 unmatched service standards at all times, no exceptions
- resolve guest complaints/discrepancies to the best of your ability ensuring guest satisfactions
- evaluate departing guests for additional complimentaries before printing departing folios
- process all in-house comp limo requests
- maintain a complete knowledge of all Venetian and Palazzo products and services, as well as maintaining a complete knowledge of all Las Vegas Sands products and services in order to be professional concierges
- coordinate all Butler arrivals and maintain the Butler Suite List
- maintain a complete knowledge of and comply with all procedures of VIP and Casino Marketing
- coordinate and expedite the flow of work and materials within or between departments according to established company guidelines
- establish workloads, assign tasks, and review results
- monitor the organization's potential financial risk of projects assigned
- compute, catalog, and record numerical data to keep financial records complete
- perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining project records or achieving desired results
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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