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Job Overview
Compensation
Hourly
Range $17.20 - $19.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
This job opening is for the position of Ticket Operations Coordinator at an organization that manages ticketing and event operations. The entity appears to be involved in organizing and managing events, likely in the sports, entertainment, or live event industry, where ticket sales and customer experiences are critical. The Ticket Operations Coordinator role is pivotal in supporting the comprehensive ticket operations function, assisting with event setup, ticket management, customer service, and box office activities. The organization encourages a seamless ticketing experience for fans, partners, and internal stakeholders, working closely with the Ticket Sales, Marketing, and Operations teams.
As a Tick... Show More
As a Tick... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in ticketing or customer service preferred
- Basic computer skills and familiarity with ticketing software
- Strong organizational and multitasking skills
- Excellent verbal and written communication
- Ability to work flexible hours including evenings, weekends, and holidays
- Team player with a proactive approach
- Ability to handle high-pressure situations and provide solutions quickly
Job Qualifications
- Ticketing experience or familiarity with Tickets.com system preferred
- Strong attention to detail and organizational skills
- Excellent communication and customer service abilities
- Able to multitask and work effectively in a fast-paced environment
- Comfortable working independently and as part of a team
- Willingness to work evenings, weekends, and holidays as required
Job Duties
- Assist with the creation and maintenance of events in the ticketing system
- Help fans onboard to new ticketing and loyalty platforms
- Build and manage price codes, plans, promotions, qualifiers, and holds
- Meet and exceed established annual sales goal as approved and agreed on by the AGM, Tickets and the General Manager
- Process season, group, hospitality, corporate partnership ticket orders
- Support the team with order entry, ticket fulfillment, payments, and mobile delivery
- Provide excellent customer service in-person, over the phone, and via email
- Serve as a resource on game days for ticket resolution and customer service
- Execute and help with Group Sales Initiatives
- Maintain seating manifests and coordinate inventory across all ticket types
- Help fulfill internal ticketing needs including holds and ticket donation requests
- Participate in event-day box office operations and assist in overseeing part-time staff
- Support any outside events as needed
- Help execute all ticket support requests
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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