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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $23.50
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) with employer matching
Employee Stock Purchase Program
Paid Time Off
Employee Discount Program
Job Description
Hilton Grand Vacations is a prominent leader in the vacation ownership industry, known for its commitment to innovation, quality, and ongoing growth. The company operates with a mission to help guests enjoy life at its best by providing memorable vacation experiences through access to remarkable destinations around the world. Hilton Grand Vacations values its Team Members as essential drivers of success, recognizing their talent, passion, and dedication as core to the brand's continued excellence. The company is celebrated for its outstanding workplace culture, having earned several accolades including Newsweek’s Top 100 Most Loved Workplaces list in consecutive years, prestigious Stevie... Show More
Job Requirements
- High school diploma or GED required
- at least one year of customer service experience
- ability to multitask in a fast-paced environment
- intermediate digital literacy including proficiency in Office Suite
- full flexible schedule including mornings, nights, weekends, and holidays
- strong communication skills
- ability to manage multiple responsibilities simultaneously
Job Qualifications
- High school diploma or GED required
- associate’s degree or college diploma preferred
- minimum one year of customer service experience
- proficiency with Office Suite and intermediate digital literacy
- ability to multitask effectively in a fast-paced environment
- excellent communication and interpersonal skills
- flexible schedule availability including mornings, nights, weekends, and holidays
Job Duties
- Deliver outstanding customer service by providing a warm welcome and ensuring guest happiness, encouraging a memorable and positive atmosphere
- efficiently identify and assign guests to sales executives and leaders, using a strategic rotation system to improve engagement and sales opportunities
- serve as the primary point of contact, managing incoming telephone calls and providing knowledgeable responses to inquiries
- ensure meticulous logging of tour assignments in the HGV system and manual logs, coupled with detailed reporting of tour information
- maintain and interpret tour rules, consistently updating sales executive rotations to ensure process integrity and efficient performance
- conduct comprehensive inventory management, keeping café and refreshment areas well-stocked to facilitate an inviting environment
- supervise financial transactions, including issuing taxi/uber reimbursements and balancing extra premiums, ensuring fiscal responsibility and accuracy
- optimally coordinate with the transportation team to arrange seamless pick-up and drop-off services for guests and owners, improving the overall experience
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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