Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Competitive compensation package
flexible schedule
Training and development opportunities
compliance with health and safety regulations
Supportive team environment
Job Description
Universal Kids Resort (UKR) is a premier entertainment and hospitality destination that offers an immersive experience for families and guests of all ages. Located in a vibrant and dynamic environment, UKR combines the magic of Universal Studios with top-tier amenities and guest services, creating memorable moments every day. The resort is not only a popular vacation spot but is also renowned for its commitment to exceptional guest experiences and operational excellence in Food and Beverage, Merchandise, and ancillary services. As an integral part of the hospitality and entertainment industry, Universal Kids Resort continuously strives to enhance its offerings through innovation,... Show More
Job Requirements
- High School Diploma or GED is preferred
- 2+ years of related experience in scheduling, staffing, or administrative support or equivalent combination of education and experience
- Professional Food Managers certification is required
- Strong attention to detail
- Experience with administrative support
- Basic understanding and experience of Top 9 food allergies and food safety knowledge is preferred
- Proficient in Excel, Word, PowerPoint and other business solutions software
- Consistent attendance is a job requirement
- Must be able to work a flexible and varying schedule based on business demands
Job Qualifications
- Strong attention to detail
- Experience with administrative support
- Basic understanding and experience of Top 9 food allergies and food safety knowledge
- Proficient in Excel, Word, PowerPoint and other business solutions software
- Consistent attendance is a job requirement
- Professional Food Managers certification
- High School Diploma or GED is preferred
- 2+ years of related experience in scheduling, staffing, or administrative support or equivalent combination of education and experience
Job Duties
- Supports Revenue Operations teams including Culinary, Food & Beverage Operations, Merchandise, and Warehouse/Shared Services by organizing daily operational tasks
- Partners with front line Team Members to inform on key operational changes to ensure a seamless operation in alignment with Texas state specific requirements and Universal standards
- Works with Management to ensure Team Members are utilized in the proper roles in compliance with certifications
- Assists in the compilation of department labor information for the company Flash report
- Assists Management with rotations and grid creation as needed
- Maintains and updates all collateral and menus to ensure the accuracy and show quality standards
- Researches, documents, and pulls reports on Point-of-Sale (POS) transactions for accuracy, discrepancies, and routine audits
- Informs leadership of any discrepancies in accordance to established procedures
- Coordinates and communicates Veritiv audits and records and tracks all health inspections
- Assists with communicating and compiling of food safety quality control of allergies to the appropriate teams following all UKR and Frisco policies and regulations
- Acts as first point of contact for all scheduling changes such as swaps, days off, vacation requests, callouts, special event coverage, etc.
- Assists in the daily operations as needed by providing exemplary Guest service at all times
- Maintains awareness of potential service cues that could lead to a positive service experience
- Performs opening and closing duties such as assisting with daily tasks to front line Team Members, responds to escalated Guest situations as necessary, ensures the proper flow of the operation, and maintains a clean and safe work environment
- Assists with overseeing the completion of training checklists and partnering with Management to ensure a Team Member is fully signed off in all safety, sanitation, and responsible alcohol service, following all Frisco food safety handling requirements
- Provides daily "in the moment" feedback on training initiatives
- Supports training new and current Team Members on food and beverage policies and procedures and continuous learning initiatives
- Provides assistance with administrative functions of the Revenue Operations division including, but not limited to inventory, product assistance, sourcing, onboarding, coordinating regulatory training, compliance reporting, and audits of Frisco required licenses
- Assists with compiling new information related to new initiatives to drive the revenue across the theme park
- Supports food and beverage related information for special events, catering requests and reservations for private events
- Communicates with partners to coordinate functions including securing space, discussing menu options, confirming number of Guests, determining price of menu items, special menu themes, etc.
- Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities
- Perform other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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