Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
The hiring company operates a prominent sports stadium that hosts a variety of events ranging from baseball and soccer games to special non-game day events. As a key venue in the community, the stadium is dedicated to providing a safe, efficient, and enjoyable experience for guests, employees, and event staff. This facility is well-known for its dynamic environment, hosting thousands of visitors during event days as well as managing complex logistics and operations behind the scenes. This employer is committed to high standards of customer service, operational excellence, and community partnership. They prioritize smooth coordination of all departments including parking,... Show More
Job Requirements
- Two years related experience and/or training, or an equivalent combination of education or experience
- Ability to work long and irregular hours including days, evenings, weekends, and holidays
- Strong organizational and multitasking skills
- Proficiency with Microsoft Excel and Word
- Experience with scheduling systems or willingness to learn
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
Job Qualifications
- Demonstrate knowledge of interpersonal relationships unique to the guest services industry
- Demonstrate knowledge of industry terminology, facility capabilities, operational procedures, and event-related services
- Work independently, exercising judgment and initiative
- Work effectively under pressure and/or stringent schedules and produce accurate results
- Remain flexible and adjust to situations as they occur
- Ability to work long and irregular hours including days, evenings, weekends, and holidays
- Two years related experience and/or training, or an equivalent combination of education or experience
- Previous experience in event operations or parking operations preferred but not required
Job Duties
- Maintain and update the Master Calendar for the venue
- Help manage operational budgets for Guest Services and Security, monitor department expenses, and assist with ordering supplies
- Assist with briefing sheets, event templates, and staffing overviews for game days and special events
- Support internal communication tools and platforms for staff coordination
- Utilize ABI MasterMind for staff scheduling, pay rates, skills management, and event positioning
- Assist in hiring and onboarding seasonal staff, ensuring completion of training and distribution of Employee Service Guide
- Maintain incident reports and ensure timely follow up of documentation for guest and employee issues
- Oversee the Parking department and assist with Guest Services, Security, and Special Events to ensure seamless execution of stadium events
- Support pre-event setup and post-event breakdown in collaboration with facilities and stadium staff
- Ensure team members are trained with up-to-date training documents and deliver excellent guest service
- Use Microsoft Excel and Word for data tracking, reporting, and document creation
- Support systems such as the Milestone Camera System and assist with tracking and maintenance
- Help with aspects of the Lenel Badge System, including printing badges and coding them for new/current employees
- Manage parking department in season and off season for baseball, soccer, and special events
- Work with local parking agencies near the ballpark to ensure employee and guest parking availability
- Work with city and local venues on parking leases and calculating lease expenses
- Coordinate with Metro PD on street closures and crosswalks for events
- Maintain internal parking sites for staff and guests
- Calculate and order parking passes for staff and teams
- Ensure staffing levels and training documentation are up to date throughout the season.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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