Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
Flexible work schedule
Job Description
The hiring establishment is a prominent sports and entertainment venue that hosts a variety of events including baseball and soccer games, as well as special events throughout the year. This venue is well-known for providing exceptional guest services and ensuring a safe and enjoyable experience for all attendees. With a focus on delivering high-quality operations, the organization is committed to excellence in managing the diverse aspects of stadium operations such as parking, guest services, security, and event logistics. The employment opportunity is designed for an individual who thrives in a fast-paced, dynamic environment and is passionate about contributing to the... Show More
Job Requirements
- High school diploma or equivalent
- Minimum two years of related experience in event or parking operations
- Proficient in Microsoft Office including Excel and Word
- Experience with staff scheduling software such as ABI MasterMind
- Strong organizational and communication skills
- Ability to work flexible hours including nights, weekends, and holidays
- Ability to maintain detailed records and follow up on incidents
Job Qualifications
- Demonstrate knowledge of interpersonal relationships in guest services
- Understand industry terminology, facility capabilities, and operational procedures
- Ability to work independently using judgment and initiative
- Work effectively under pressure and stringent schedules
- Flexibility to adjust to changing situations
- Ability to work long and irregular hours including evenings, weekends, and holidays
- Two years related experience or equivalent education
- Preferred experience in event or parking operations
Job Duties
- Maintain and update the Master Calendar for the venue
- Manage operational budgets and monitor department expenses
- Assist with ordering supplies such as polos, towels, and office materials
- Prepare briefing sheets, event templates, and staffing overviews for events
- Support internal communication tools for staff coordination
- Utilize ABI MasterMind software for staff scheduling, pay rates, and skills management
- Assist in hiring and onboarding seasonal staff
- Maintain incident reports and ensure timely follow up
- Oversee the Parking department and coordinate with guest services and security
- Support pre-event setup and post-event breakdown activities
- Train team members with up-to-date training documents
- Use Microsoft Excel and Word for data tracking and reporting
- Manage Milestone Camera System and Lenel Badge System operations
- Coordinate with local parking agencies and city officials
- Handle leases and calculations for parking sites
- Coordinate with Metro Police Department for street closures and crosswalks
- Manage internal parking sites and process parking passes
- Ensure staffing levels and training completion
- Deliver excellent guest service throughout events
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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