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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Game tickets
Job Description
Foley Entertainment Group (FEG) is a premier sports and entertainment company known for delivering exceptional fan and guest experiences. Founded by Bill Foley, the company operates a diverse portfolio that spans sports, hospitality, venues, and foundations. At its core is the successful management of the Vegas Golden Knights, a celebrated Stanley Cup champion in the NHL. Alongside the Golden Knights, FEG owns and manages the Henderson Silver Knights (AHL) and the Vegas Knight Hawks (IFL), both of which play at the company-operated Lee's Family Forum. This broad sports portfolio demonstrates FEG's commitment to excellence and innovation in professional sports and... Show More
Job Requirements
- Bachelor’s degree in business, sales, marketing, sports management or similar concentration required
- Minimum of 2-3 years ticket sales or service experience, preferably in sports or entertainment
- Ability to sit for extended periods at a computer workstation
- Occasional standing, walking, and light lifting (up to 25 pounds)
- Manual dexterity for typing, filing, and operating office equipment
- Visual acuity to read documents, computer screens, and written materials
- Hearing ability to participate in meetings and telephone conversations
- Ability to travel occasionally as required by business needs
- Willingness to work evening and weekend hours during hockey season and special events
- Ability to work in high-pressure environments with tight deadlines and multiple competing priorities
Job Qualifications
- Excellent written and verbal communication skills
- Strong critical thinking, problem-solving, and conflict resolution skills
- A positive and resilient team centric attitude with a professional demeanor
- Advanced time management, multi-tasking, and prioritization skills
- Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with clients and colleagues
- Friendly attitude and initiative to work well with other departments to enhance the member experience
- Working knowledge of a ticketing system
- Previous experience with a CRM system such as Salesforce or Microsoft CRM
- Proficiency in Microsoft Office programs such as Word, Excel and Outlook
Job Duties
- Improve year-over-year season ticket member satisfaction
- Successfully meet and exceed quantitative retention and associated revenue goals by offering benefits, fostering season ticket member loyalty, and creating lifelong memories
- Build strong rapport with assigned account base through proactive communication, including seat and office visits, phone calls, emails and other touchpoints
- Present oneself as the key go-to-person for assigned account base
- Sell upgrades, add-ons, and referrals
- Make a minimum of 40-50 outbound calls per day
- Proactively respond to and resolve all customer requests, and inquiries from assigned account base
- Ensure STM information and data are accurate and complete for assigned accounts
- Assist in developing and delivering customized benefits, programs and events to drive loyalty within assigned account base
- Assist in arranging special events such as STM skating events, happy hours, viewing parties, focus groups, etc. including sending invitations and tracking RSVPs as well as planning of event set up
- Work all Golden Knights home games, nights, weekends and holidays as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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