Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Foley Entertainment Group (FEG) is a prominent sports and entertainment company known for delivering premier fan experiences and managing a versatile portfolio focused on sports, hospitality, venues, and foundations. Established by Bill Foley, this dynamic organization is deeply entrenched in the global sports ecosystem through assets such as the Stanley Cup champion Vegas Golden Knights (NHL), the Henderson Silver Knights (AHL), and the Vegas Knight Hawks (IFL). FEG’s involved in managing Lee's Family Forum, home to the Silver Knights and Knight Hawks, further demonstrating their commitment to elevating entertainment and sports on both local and international stages. Additionally, FEG holds... Show More
Job Requirements
- Bachelor’s degree in business, sales, marketing, sports management, or related field
- Minimum 1-2 years of ticket sales or customer service experience preferably in professional or collegiate sports
- Excellent verbal and written communication skills
- Strong problem-solving and critical thinking skills
- Exceptional time management and ability to prioritize tasks
- Experience with ticketing systems and CRM platforms such as Salesforce or Microsoft CRM
- Proficiency in Microsoft Office Suite including Word, Excel, and Outlook
- Positive and collaborative team player
- Ability to sit for extended periods and occasionally stand, walk, or lift up to 25 pounds
- Manual dexterity for office equipment
- Visual and hearing acuity for work tasks
- Willingness to travel occasionally
- Availability to work evenings and weekends during sports seasons and events
Job Qualifications
- Bachelor’s degree in business, sales, marketing, sports management, or related field
- Minimum 1-2 years of ticket sales or service experience, preferably within professional or collegiate sports
- Excellent verbal and written communication skills with the ability to engage confidently with diverse audiences
- Strong critical thinking skills with a focus on resolving member concerns effectively and professionally
- Exceptional time management and prioritization skills to thrive in a fast-paced, dynamic environment
- Experience using ticketing systems and CRM platforms (Salesforce, Microsoft CRM, etc.)
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Positive, resilient, and collaborative approach with a commitment to enhancing the member experience
- Passionate about sports and delivering outstanding customer service
- Self-motivated with a strong sense of ownership and accountability
- Adaptable to changing priorities and business needs
Job Duties
- Drive membership retention, satisfaction, and revenue growth for HSK and VKH
- Serve as the primary liaison for Season Ticket Members, fostering strong, personalized relationships
- Achieve annual retention and revenue goals by providing outstanding service and delivering value-driven renewal experiences
- Develop and maintain strong, authentic relationships with assigned accounts through proactive communication, including in-person meetings, calls, emails, and personalized touchpoints
- Serve as the trusted advisor for Season Ticket Members, resolving issues quickly while anticipating and addressing future needs
- Maintain accurate, timely account information within CRM and ticketing systems
- Assist in planning and executing member events such as skating sessions, happy hours, viewing parties, and focus groups, including invitation management, RSVP tracking, and on-site event support
- Represent the organization at all HSK and VKH home games and select events, assisting with member engagement and service needs
- Conduct 40-50 proactive outbound calls daily to strengthen relationships and drive engagement
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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