Coordinator, Member Services

Job Overview

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Employment Type

Hourly
Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $23.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Life insurance
Paid Time Off
Paid holidays
Paid sick leave
401(k) Plan

Job Description

Trilogy at The Vineyards: Club Los Meganos is a breathtaking community nestled in the East Bay area of Brentwood, California. This distinguished club is part of the spectacular Trilogy community, renowned for its striking architecture, elegant interior design, and breathtaking mountain views that offer residents and guests an extraordinary living experience. The community is designed with a perfect blend of relaxation, recreation, and social engagement, enhanced by innovative programming tailored to meet varied interests and lifestyles. Amenities at Club Los Meganos include a full-service Sawa Spa, exquisite dining at Abby's Gourmet Studio, state-of-the-art fitness and sports courts, and picturesque vineyard... Show More

Job Requirements

  • High school diploma or equivalent preferred
  • three or more years of relevant customer service or hospitality experience preferred
  • experience in a homeowner association environment preferred
  • computer literate with proficiency in Microsoft Office
  • ability to read and comprehend simple instructions, short correspondence, and memorandums
  • ability to communicate positively and effectively with team members and supervisors
  • desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public
  • must be self-motivated, follow direction, and able to work independently with little supervision
  • must have excellent verbal communication and customer service skills
  • must demonstrate initiative with ability to think, work, solve practical problems, and make independent decisions based on sound judgment
  • must have good time management, organization, and follow-up skills
  • must be able to consistently achieve high work standards with attention to detail, accuracy, and timeliness
  • must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected
  • position requires flexible schedule including evenings and weekends
  • valid driver's license may be required

Job Qualifications

  • High school diploma or equivalent preferred
  • three or more years relative customer service or hospitality experience preferred
  • experience in a homeowner association environment preferred
  • computer literate with proficiency in Microsoft Office
  • ability to read and comprehend simple instructions, short correspondence, and memorandums
  • ability to communicate positively and effectively with team members and supervisors
  • desire to contribute to a productive work environment with a positive attitude
  • self-motivated with ability to work independently and follow directions
  • excellent verbal communication and customer service skills
  • ability to demonstrate initiative and independent decision making
  • good time management, organization, and follow-up skills
  • ability to consistently achieve high work standards with attention to detail and accuracy
  • comfortable working in a fast-paced environment
  • flexible schedule including evenings and weekends
  • valid driver's license may be required

Job Duties

  • Communicate the core values and mission of BlueStar Resort & Golf (BSRG) to support the achievement of company goals
  • greet and welcome members and guests in an energetic and friendly fashion according to Trilogy protocol via phone or onsite
  • respond to requests and direct calls to staff members and relay messages
  • screen members and guests for applicable building access according to community regulations
  • issue identification cards to new residents
  • provide guests and members with information about the club, recreation, or other activities
  • maintain standard operating procedures for opening and closing the club including clubhouse inspection
  • monitor club and fitness rules to ensure enforcement
  • provide resident and business center support including copying, mailing, faxing, scheduling appointments, event registration, and fee collection
  • assist with administrative support such as mail delivery, email and phone communication, spreadsheet creation, data entry, mass mailings, updates to website, reports and flyers
  • maintain event flyers and bulletin boards, prepare scheduled events calendar, assist with ticket sales and advertising association events
  • create welcome binders for new homeowners
  • provide inventory management for merchandise
  • maintain the organization and function of front office equipment and lobby
  • provide a clean and safe environment for members and guests
  • perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.