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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Employee stock purchase plan
Employee assistance program
Paid Time Off
Paid parental leave
Parental leave
Job Description
Hilton is a globally recognized hospitality company known for its diverse portfolio of world-class brands and its dedication to providing exceptional experiences for guests. Established over a century ago, Hilton has welcomed more than 3 billion guests worldwide and continues to set the standard for hospitality excellence. With a firm commitment to diversity, inclusion, and employee well-being, Hilton has been consistently named among the World's Best Workplaces. The company fosters a supportive environment where employees are encouraged to thrive both personally and professionally, offering robust benefits and leadership development opportunities at every career stage. Hilton’s corporate culture is centered around... Show More
Job Requirements
- One year of professional work experience
- Proficiency with quickly learning new programs
- Proficiency with MS Excel, Word, PowerPoint and Outlook
Job Qualifications
- One year of professional work experience
- Proficiency with quickly learning new programs
- Proficiency with MS Excel, Word, PowerPoint and Outlook
- Experience in hotel sales, revenue management, data management, reservations, or front office operations field is a plus
- Experience working with Hilton systems such as OnQ R&I, Delphi, etc. is preferred
Job Duties
- Support sales specialists and leadership by managing all administrative tasks of the sales process, from lead retrieval to group actualization
- Monitor lead channels and support sales specialists to ensure that responses are following Hilton standards
- Compile, collect, and disseminate necessary reports to facilitate improved response time and metrics to evaluate performance
- Process contracts once groups are confirmed, including creating group SRPs, generating individualized booking links, and notifying the hotel when groups are ready to book
- Research and input actuals monthly to record the production and revenue generated per group
- Ensure Delphi.fdc is up to date according to Hilton best practices, hotel specifics, and available group information
- Review and respond to direct requests from hotel leaders and on-property sales teams
- Provide support for LMS specialists, leadership, clients, and hotel property team members
- Attend pod meetings with other LMS-Coordinators and larger team meetings
- Complete end of year audits including sales system settings, reporting changes, and general adjustments
- Provide ad hoc project support for all partners
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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