Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Go Hilton travel program
Hilton Shares employee stock purchase program
Paid parental leave
Mental Health Resources
Paid Time Off
Job Description
Hilton is a renowned global hospitality company recognized as the world's #1 Best Workplace with a rich legacy spanning over 100 years. Known for its diverse portfolio of owned, managed, and franchised hotels, Hilton is dedicated to providing exceptional service and memorable guest experiences worldwide. With a focus on innovation, teamwork, and inclusive culture, Hilton continuously fosters an environment where employees can thrive both personally and professionally. At the heart of Hilton's operations is a commitment to filling the earth with the light and warmth of hospitality, and this ethos extends to creating a supportive workplace for its team members... Show More
Job Requirements
- One year of professional work experience
- Proficiency with quickly learning new programs
- Proficiency with MS Excel, Word, PowerPoint and Outlook
- Ability to manage multiple administrative tasks efficiently
- Strong attention to detail
- Excellent communication skills
- Ability to collaborate across teams
- Familiarity with sales process and lead management preferred
Job Qualifications
- One year of professional work experience
- Proficiency with quickly learning new programs
- Proficiency with MS Excel, Word, PowerPoint and Outlook
- Experience in hotel sales, revenue management, data management, reservations or front office operations field is a plus
- Experience working with Hilton systems such as OnQ R&I, Delphi, etc. is beneficial
Job Duties
- Support sales specialists and leadership by managing all administrative tasks of the sales process from lead retrieval to group actualization
- Monitor lead channels and support sales specialists to ensure responses follow Hilton standards
- Compile, collect, and disseminate necessary reports to facilitate improved response time and evaluate performance metrics
- Process contracts after groups are confirmed including building group SRPs, creating individualized booking links, and notifying the hotel groups are ready to book
- Research and input actuals monthly to record the production and revenue generated per group
- Ensure Delphi.fdc is up to date according to Hilton best practices, hotel specifics, and available group information
- Review and respond to direct requests from hotel leaders and on-property sales teams
- Provide support for LMS specialists, leadership, clients, and hotel property team members
- Attend pod meetings with other LMS-Coordinators and larger team meetings
- Conduct end of year audits including sales system settings, reporting changes, and general adjustments
- Support ad hoc projects for both internal and external stakeholders
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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