Coordinator, Hotel Reservations - Universal Kids Resort

Frisco, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

competitive compensation

inclusive workplace environment

Employee training and development

Health Insurance

Paid Time Off

Employee assistance program

Job Description

Universal Kids Resort is a premier hospitality establishment renowned for delivering exceptional guest experiences in a vibrant and family-friendly environment. Located within the dynamic entertainment landscape, the resort offers a variety of amenities and accommodations designed to cater to both leisure and business travelers. Guests enjoy luxurious rooms, engaging recreational activities, and proximity to popular attractions, making it an ideal destination for families and individuals seeking memorable stays.

The Hotel Reservations Coordinator at Universal Kids Resort plays a pivotal role in ensuring guests have a seamless and satisfying booking experience. This position is responsible for managing hotel reservations with ... Show More

Job Requirements

High school diploma or GED required
Minimum 1 year of experience in hotel reservations, front office, or guest service
Experience working with property management systems such as Opera Cloud PMS and Windsurfer preferred
Ability to perform multiple tasks with accuracy
Consistent attendance required
Reasonable accommodation may be made for individuals with disabilities

Job Qualifications

Knowledge of hotel reservation systems such as Opera Cloud, SynXis, Windsurfer, or similar
Knowledge of room types, rate structures, and booking policies
Ability to communicate effectively with Guests, colleagues, and departments
Experience in hotel reservations, front office, or customer service roles in a hospitality environment
Strong attention to detail and organizational skills
Guest-focused mindset

Job Duties

Processes and manages Guest reservations, modifications, or cancellations via phone, email, and online systems for Universal Kids Resort hotel
Identifies Guest reservation needs, appropriate room type, verifies availability and rate, and updates within Windsurfer reservation system
Coordinates with Front Office and Marketing & Sales teams to ensure reservation accuracy
Follows sales techniques to maximize revenue, room inventory controls, channel strategy, and reservation requests
Updates and maintains reservation system with current rates, availability, and guest information, ensuring accuracy and up-to-date records
Revises room blocks to maintain the required number of available rooms
Handles special requests, group blocks, and VIP bookings with attention to detail
Ensures all policies and procedures are being followed and documented
Responds to Guest inquiries and resolves reservation-related issues promptly and professionally
Communicates information regarding special requests or VIP reservations to Front Office leadership
Assists with reporting, audits, and occupancy tracking as needed
Partners across Front Office, Finance, and Marketing & Sales to ensure operational efficiencies
Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training, and team involvement activities
Perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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