Job Overview
Employment Type
Temporary
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Flexible Schedule
Training opportunities
team environment
Volunteer discounts
Networking opportunities
Job Description
The FIFA World Cup 2026 represents a landmark moment in sporting history, as it will be the first tournament hosted jointly by three countries: the United States, Canada, and Mexico. This event promises to be the greatest, most innovative, and inclusive sporting celebration the world has ever seen. By bringing together 48 teams and over 1,200 players, the tournament is set to create unprecedented opportunities for participation and engagement from fans and players alike. FIFA's vision for the 2026 World Cup extends beyond the sport itself, aiming to unite people across nations and communities through the universal appeal of football.Show More
Job Requirements
- Bachelor's degree or similar level of education
- Previous experience preferred in venue operations, hospitality, event management or customer service
- Strong communication skills
- Professionalism
- Ability to interact with diverse groups
- Ability to work on feet for long hours
- Flexible schedule including weekends, holidays and extended hours
- Ability to lift and move light equipment or supplies
- Positive and can-do attitude
- Passion for large-scale events and community programs
- Ability to engage and foster productive relationships with internal and external stakeholders
- Ability to meet deadlines
- Problem-solving skills
- Strong oral and written communication skills
- Team player
- Ability to work under pressure
- Patience and persistence
- Flexible and adaptable
- Ability to respond to changing and conflicting priorities
- Ability to work independently and in a cross-functional team structure
- Fluent in English
- Spanish and/or French proficiency is a plus
- Proficient in MS Office and planning software
- Experience with database management tools
Job Qualifications
- Bachelor's Degree or similar level of education
- Previous experience in venue operations, hospitality, event management or customer service preferred
- Strong communication skills, professionalism, and ability to interact with diverse groups
- Ability to work on feet for long hours in fast-paced, guest-facing environment
- Flexible schedule including weekends, holidays and extended hours during peak periods
- Ability to lift and move light equipment or supplies
- Positive, can-do attitude and passion for large-scale events and community programs
- Ability to build and foster productive working relationships with stakeholders and volunteer groups
- Ability to meet deadlines and solve problems
- Strong oral and written communication skills
- Team player able to work under pressure
- Patient, persistent and adaptable
- Able to respond to changing priorities
- Ability to work independently and within cross-functional teams
- Fluent in English
- Spanish and/or French proficiency is a plus
- Proficient in MS Office and planning software and online collaboration tools
- Experience with database management tools
Job Duties
- Work with the Host City Volunteer Manager to ensure seamless operational readiness of the Volunteer Center including logistics setup and coordination
- Assist in general upkeep of back-of-house areas including office and break spaces
- Assist with Volunteer Platform system maintenance
- Coordinate with security, IT, and facility management to ensure safe and functional venue
- Manage the welcome desk and ensure positive first impressions for arriving volunteers
- Provide wayfinding assistance throughout the Volunteer Center
- Respond to general inquiries from volunteers and staff professionally and informatively
- Monitor and restock food and beverage areas as needed
- Maintain a clean and tidy environment ensuring a welcoming space
- Report and resolve process, facility, tech or equipment issues timely
- Ensure all spaces remain welcoming, functional, and aligned with FIFA's standards
- Act as an on-site ambassador for the FIFA Volunteer Program creating positive experiences
- Demonstrate commitment to responsibilities and learn from mistakes
- Identify and make decisions in critical situations
- Achieve shared objectives by collaborating across levels
- Take initiative and influence outcomes with minimal supervision
- Pursue innovative solutions and new ideas
- Lead and encourage teamwork and delegate responsibilities as needed
- Anticipate organizational impact and formulate strategic plans
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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