Job Overview
Employment Type
Temporary
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Professional development opportunities
team events
Flexible work schedule
Employee Discounts
Job Description
FIFA World Cup 2026 represents a historic and unparalleled sporting event with a vision to unite the world through football, the greatest sport. For the first time ever, the tournament will be hosted across three countries: the United States, Canada, and Mexico. This groundbreaking format will feature 48 teams and more than 1,200 players, making it the largest FIFA World Cup in history. The event aims to set new standards of excellence, inclusivity, and innovation while offering unique opportunities for fan and player engagement. The FIFA World Cup is renowned for its ability to bring people of diverse cultures and... Show More
Job Requirements
- bachelor’s degree or similar level of education
- previous experience in venue operations hospitality event management or customer service preferred
- strong communication skills professionalism and ability to interact with diverse groups
- ability to work long hours in a fast-paced guest-facing environment
- flexible schedule including weekends holidays and extended hours
- must be able to lift and move light equipment or supplies
- positive can-do attitude and passion for large-scale events and community programs
- ability to create engage and foster productive working relationships with stakeholders and volunteer groups
- ability to meet deadlines and problem solver
- strong communication skills both oral and written
- team player able to work under pressure
- positive attitude patience and persistence
- flexible adaptable and able to respond to changing and conflicting requirements and priorities
- ability to work independently and in a dynamic cross functional team structure
- fluent in English
- Spanish and/or French proficiency is a plus
- proficient in MS Office and planning software and collaboration tools
- experience with database management tools
Job Qualifications
- bachelor’s degree or similar level of education
- previous experience in venue operations hospitality event management or customer service preferred
- strong communication skills professionalism and ability to interact with diverse groups
- ability to work long hours in a fast-paced guest-facing environment
- flexible schedule including weekends holidays and extended hours
- positive can-do attitude and passion for large-scale events and community programs
- ability to create engage and foster productive working relationships with stakeholders and volunteer groups
- ability to meet deadlines and problem solver
- strong oral and written communication skills
- team player able to work under pressure
- positive attitude patience and persistence
- flexible adaptable and able to respond to changing priorities
- ability to work independently and in a dynamic cross functional team
Job Duties
- work with host city volunteer manager to ensure seamless operational readiness of the volunteer center including logistical setup and coordination and operations through the recruitment phase
- assist in general upkeep of back-of-house areas including office and break spaces
- assist with volunteer platform system maintenance
- coordinate with security IT and facility management to ensure a safe and functional venue
- assist with the overall operations of the volunteer center
- manage the welcome desk and provide positive first impressions for all arriving volunteers
- provide wayfinding assistance through various volunteer center zones
- respond to general inquiries from volunteers and staff professionally and informatively
- monitor and restock food and beverage areas for volunteers and staff
- support maintaining a clean and tidy environment
- report and resolve process facility tech or equipment issues promptly
- ensure all spaces remain welcoming functional and aligned with FIFA standard of experience
- be an on-site ambassador for the FIFA volunteer program
- demonstrate accountability by committing to responsibilities and learning from mistakes
- exercise decision making in critical situations and respond promptly to unforeseen circumstances
- achieve inclusivity by sharing information across levels and divisions and maintaining support networks
- show initiative by achieving objectives with minimal supervision
- display innovation by producing fresh ideas and unconventional solutions
- practice leadership by encouraging teamwork and delegating decision-making power as needed
- maintain vision to anticipate organizational impact and formulate strategic plans
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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