FIFA

Coordinator, Guest Operations, FIFA World Cup 2026

Job Overview

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Employment Type

Temporary
Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Commuter Benefits

Job Description

FIFA26 is the organizing committee responsible for delivering the FIFA World Cup 2026, the largest and most prestigious football tournament in the world. This upcoming edition will be the first to feature 48 teams, marking an unprecedented expansion in the scale of the competition. The FIFA World Cup 26 will be hosted across three countries: Canada, Mexico, and the United States. This unique tri-nation hosting arrangement is designed to bring a new level of excitement, participation, and global engagement, showcasing the unifying power of sport. The event promises to be a landmark occasion in sporting history due to the increased... Show More

Job Requirements

  • Bachelor’s degree in business, hospitality, sport/event management, marketing/communications or equivalent practical experience
  • 1-2 years coordinating experience in event, hospitality, or sports environments such as agencies, venues, hotels, or tournaments
  • working knowledge of stadium or hotel operations including access control, premium lounges, F&B service flows, and wayfinding
  • provide administrative support for procurement processes including preparing RFP packs, tracking vendor communications, collecting bids, routing contracts for review, processing POs/invoices, and maintaining trackers
  • basic reporting skills including collecting inputs, building simple dashboards, and on-time distribution
  • familiarity with site visits including note-taking, measurements, and photos
  • availability for event hours and some travel
  • VVIP/VIP discretion and professionalism
  • experience supporting VVIP/VIP programs at high-profile events

Job Qualifications

  • Bachelor’s degree in business, hospitality, sport/event management, marketing/communications or equivalent practical experience
  • 1-2 years coordinating experience in event, hospitality, or sports environments such as agencies, venues, hotels, or tournaments
  • working knowledge of stadium or hotel operations including access control, premium lounges, F&B service flows, and wayfinding
  • experience providing administrative support for procurement processes including preparing RFP packs, tracking vendor communications, collecting bids, routing contracts for review, processing POs/invoices, and maintaining trackers
  • basic reporting skills including collecting inputs, building simple dashboards, and on-time distribution
  • familiarity with site visits including note-taking, measurements, and photos
  • ability to work event hours and travel
  • VVIP/VIP discretion and professionalism
  • experience supporting VVIP/VIP programs at high-profile events
  • fluent in English, with Spanish and/or French proficiency considered a plus
  • proficiency in Microsoft suite including advanced spreadsheet functions like lookups and pivots, project management tools such as Monday.com or Smartsheet, Miro boards considered an asset
  • comfortable with collaborative platforms like SharePoint and Teams and ability to learn FIFA-specific systems quickly

Job Duties

  • Schedule, document, and track cross-functional working-group meetings
  • capture actions and follow-ups to support an integrated guest experience
  • assemble reference decks and case studies
  • maintain the playbook and circulate updates to venues and partners
  • maintain process docs and KPI trackers
  • collect data and report performance against defined SLAs
  • support procurement by preparing RFP packs, tracking vendor Q&A, collecting bids, routing contracts for review, processing POs/invoices, and maintaining procurement tracker
  • traffic manage creative assets per brand guidelines
  • coordinate reviews, version control, and deliveries to venues
  • compile requirements, benchmarks, and venue inputs to support hospitality concept development
  • coordinate stakeholder reviews
  • perform research and benchmarking
  • summarize insights and prepare briefs to inform planning
  • assist in venue readiness for Guest Operations, including validating layouts, signage, and hospitality spaces against operational requirements
  • coordinate training logistics including rosters, rooms, invites
  • format decks and handbooks
  • track completion and feedback
  • maintain the master plan, timelines, and risk/action logs
  • flag variances and dependencies to the manager
  • compile inputs and produce weekly and monthly status reports and dashboards
  • attend site visits
  • take notes, collect measurements and photos
  • create and distribute templates for operational planning and knowledge transfer
  • perform other tasks as assigned by the line manager

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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