FIFA world cup 2026

Coordinator, Guest Operations, FIFA World Cup 2026

Miami, FL, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Travel opportunities
team events

Job Description

FIFA26 is spearheading the organization and delivery of the FIFA World Cup 26, an extraordinary global sports event that will be hosted for the first time by three North American countries: Canada, Mexico, and the USA. This tournament represents a historic expansion, featuring 48 teams instead of the traditional 32, positioning itself as the most inclusive and engaging World Cup ever held. The event aims to unite soccer enthusiasts and communities across the continent and the world through breathtaking competition and rich cultural exchange. Being part of FIFA26 means contributing to a remarkable project that spans complex logistics, hospitality, and... Show More

Job Requirements

  • Bachelor's degree in business, hospitality, sport/event management, marketing/communications or equivalent practical experience
  • 1-2 years coordinating in event, hospitality, or sports environments including agency, venue, hotel or tournament
  • working knowledge of stadium or hotel operations such as access control, premium lounges, food and beverage service flows, and wayfinding
  • administrative support experience for procurement processes including preparing RFP packs, tracking vendor communications, collecting bids, and processing purchase orders/invoices
  • basic reporting capabilities such as collecting inputs and building dashboards
  • familiarity with site visits including note-taking and measurements/photos collection
  • availability to work event hours and travel occasionally
  • demonstrated discretion and professionalism when handling VVIP/VIP guests
  • experience supporting VVIP/VIP programs at high-profile events
  • fluency in English
  • preferred proficiency in Spanish and/or French
  • proficiency in Microsoft Office suite especially spreadsheets with advanced functions
  • experience with project management tools like Monday.com or Smartsheet
  • knowledge of Miro boards is a plus
  • ability to utilize collaborative platforms such as SharePoint and Teams
  • quick learning aptitude for FIFA-specific systems

Job Qualifications

  • Bachelor's degree in Business, Hospitality, Sport/Event Management, Marketing/Communications or equivalent practical experience
  • 1-2 years coordinating in event, hospitality, or sports settings (agency, venue, hotel or tournament)
  • working knowledge of stadium or hotel operations including access control, premium lounges, food and beverage service flows, wayfinding
  • experience providing administrative support for procurement processes including preparing RFP packs, tracking vendor communications, collecting bids, routing contracts for review, processing purchase orders/invoices, and maintaining trackers
  • basic reporting skills including collecting inputs, building simple dashboards, and on-time distribution
  • site visit familiarity including taking notes and collecting measurements/photos
  • availability for event hours and some travel
  • discretion and professionalism in VVIP/VIP settings
  • experience supporting VVIP/VIP programs in high-profile events
  • fluent in English with Spanish and/or French proficiency considered a plus
  • proficiency in Microsoft Suite including spreadsheets with lookups and pivots
  • familiarity with project management tools such as Monday.com or Smartsheet
  • Miro boards knowledge is an advantage
  • comfortable with collaborative platforms such as SharePoint and Teams
  • ability to learn FIFA-specific systems quickly

Job Duties

  • Schedule, document, and track cross-functional working-group meetings
  • capture actions and follow-ups to support an integrated guest experience
  • assemble reference decks and case studies
  • maintain the playbook and circulate updates to venues and partners
  • maintain process documents and KPI trackers
  • collect data and report performance against defined SLAs
  • support procurement by preparing RFP packs, tracking vendor Q&A, collecting bids, routing contracts for review, processing purchase orders/invoices, and maintaining procurement tracker
  • traffic manage creative assets per brand guidelines
  • coordinate reviews, version control, and deliveries to venues
  • compile requirements, benchmarks, and venue inputs to support hospitality concept development
  • coordinate stakeholder reviews
  • perform research and benchmarking
  • summarize insights and prepare briefs to inform planning
  • assist in venue readiness for Guest Operations including validating layouts, signage, and hospitality spaces against operational requirements
  • coordinate training logistics including rosters, rooms, invites
  • format decks and handbooks
  • track completion and feedback
  • maintain the master plan, timelines, and risk/action logs
  • flag variances and dependencies to the manager
  • compile inputs and produce weekly/monthly status reports and dashboards
  • attend site visits
  • take notes, collect measurements and photos
  • create and distribute templates for operational planning and transfer of knowledge
  • perform other tasks as assigned by the line manager

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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