Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Vision Insurance
Dental Insurance
401k
Life insurance
Disability insurance
mental health support
Wellness reimbursements
Employee Discounts
Discounted tickets
Fitness Center
On-site cafe
Job Description
The Philadelphia Union is a distinguished Major League Soccer franchise awarded in 2008, officially commencing play in 2010. Owned and operated by Union Sports & Entertainment, the club has quickly established itself as a powerful and competitive force in American soccer. The Union make their home at Subaru Park, a modern and soccer-specific stadium with an 18,500-seat capacity, situated along the scenic Delaware River just 15 miles from downtown Philadelphia. Subaru Park not only serves as a premier venue for soccer matches but also as a hub for community engagement and special events. The club has demonstrated a consistent commitment... Show More
Job Requirements
- Bachelor’s degree or technical degree from an accredited college, university, or technical school required
- One (1) to three (3) years of event operations or event management experience preferred
- Ability to work evenings, weekends, and holidays as required by the event schedule
- Working knowledge of budget preparation and cost control
- Knowledge of OSHA requirements and general event safety standards
Job Qualifications
- Bachelor’s degree or technical degree from an accredited college, university, or technical school required
- One (1) to three (3) years of event operations or event management experience preferred
- Ability to work evenings, weekends, and holidays as required by the event schedule
- Working knowledge of budget preparation and cost control
- Knowledge of OSHA requirements and general event safety standards
Job Duties
- Plan, implement, and continuously improve a comprehensive guest services strategy to enhance the guest experience at all event touchpoints throughout Subaru Park
- Collaborate closely with Ticket Sales, Service, and Marketing teams to ensure timely and accurate communication to ticketholders for all events
- Compile, distribute, and communicate all event-related information to internal stakeholders, ensuring alignment across departments
- Serve as the primary point of contact for assigned rental events at Subaru Park and Union Yards, overseeing event logistics and execution
- Assist the Manager, Events with the recruitment, scheduling, training, and motivation of gameday Guest Services staff
- Provide or coordinate staff training, address performance issues, and support disciplinary and termination processes in accordance with organizational policies
- Schedule and post Event Staff and Event Security assignments for each event
- Prepare and execute detailed Event Services Plans, including staffing levels and operational needs
- Assist with the selection and training of Event Services and Security Supervisors
- Support post-event settlement and reconciliation processes
- Perform other duties and responsibilities as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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