Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Competitive compensation package
Equal opportunity employer
inclusive work environment
Professional development opportunities
Employee Discounts
Health Insurance
Paid Time Off
Job Description
Universal Kids Resort is a prominent entertainment destination known for its dynamic range of attractions, immersive experiences, and world-class entertainment productions. As part of the globally recognized Universal Studios brand, Universal Kids Resort combines themed entertainment with innovative storytelling to create memorable experiences for guests of all ages. With a commitment to quality and creativity, the resort continually delivers seasonal, holiday, internal, and special revenue-generating events both on and off property. This makes Universal Kids Resort a leading employer in the entertainment and theme park industry, dedicated to fostering an inclusive and engaging environment for both guests and team members.Show More
Job Requirements
- associate's degree preferred
- 1+ years previous leadership experience required
- 1+ years experience within professional entertainment or theme park industry required
- ability to work a flexible and varying schedule
- consistent attendance
- ability to communicate with diverse teams and external vendors
- ability to follow established policies and procedures
- ability to handle multiple tasks
- reasonable accommodation may be made to enable individuals with disabilities
Job Qualifications
- associate's degree preferred
- 1+ years previous leadership experience required
- 1+ years experience within professional entertainment or theme park industry required
- ability to communicate effectively with multiple departments and external partners
- strong organizational and multitasking skills
- proficiency in event production documentation and operational workflow
- problem-solving skills and ability to troubleshoot during events
- knowledge of environmental, health and safety standards
- ability to maintain composure and manage responsibilities independently
- consistent attendance
Job Duties
- assist management in event and project documentation such as staff requests, revisions, confirmations and creation of entertainment itineraries per policies and entertainment production SOPs
- coordinate communication of event and project information with departments including Marketing and Sales, Community Relations, External Affairs, Park and Hotel Management, Technical Entertainment and third-party vendors
- act as the main contact for entertainment venues and performers including signing in and out cast and crew, securing paperwork and monitoring entertainment elements
- monitor event logistics to ensure compliance with performer SOPs, company policies, IP standards and vendor contracts
- address immediate issues during events and communicate relevant information to management and team members
- maintain documentation including training templates, look book libraries, budget tracking, project calendars, department guidelines, SOPs and messaging changes
- ensure event quality standards align with creative intent through site walkthroughs and progress monitoring
- provide status updates and reports to leadership
- understand and participate in Environmental, Health and Safety responsibilities by following established policies and training
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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