Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Travel opportunities
team events
Job Description
FIFA26 is the organization responsible for orchestrating the FIFA World Cup 2026, one of the most anticipated sporting events globally. This edition of the World Cup will be historic as it marks the first time that the tournament will expand to include 48 teams and will be hosted jointly by three countries: Canada, Mexico, and the United States. Hosting the World Cup across these three nations presents a unique opportunity to showcase the richness and diversity of North America to fans and participants from all over the world. FIFA26 is committed to delivering an unprecedented sporting event experience that not... Show More
Job Requirements
- Bachelor’s degree or similar level of education
- minimum of 2 years of work experience in the hospitality industry
- strong communication skills – oral and written
- experience coordinating complex projects
- strong organizational, customer service and attention to detail
- fluent in English (written and spoken)
- proficiency in Spanish and/or French is a plus
- proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
Job Qualifications
- Bachelor’s degree or similar level of education
- minimum of 2 years of work experience in the hospitality industry
- strong communication skills – oral and written
- experience coordinating complex projects
- strong organizational, customer service and attention to detail
- fluent in English (written and spoken)
- Spanish and/or French proficiency is a plus
- proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
Job Duties
- Contract hotels ensuring they meet quality standards and core group requirements
- ensure hotels comply with all contractual obligations
- execute tasks and addendums necessary for adjustments to hotel contracts
- coordinate reservations, rooming lists, changes and requests for core groups
- provide excellent customer service to official tournament guests
- coordinate hotel room blocks, meeting space, F&B, AV, group requirements, hotel communications and reservation management
- provide resources and information to guests, create presentation materials
- support booking and reservation process for guests
- keep all necessary internal and external reporting up to date
- ensure held inventory is in accordance with remaining demand
- attend site visits, familiarize with hotels and tour constituent groups
- coordinate the reconciliation, billing and closeout at hotels and with groups
- support and address unforeseen changes, cancellations, or emergencies in accommodation arrangements
- build strong relationships with designated groups to provide an excellent experience within the overall accommodation strategy
- consider all operational aspects when coordinating hotel arrangements, for example, transportation, logistics, security, etc.
- uphold and enforce high standards of customer service, ensuring participants and guests have a memorable and enjoyable experience during their stay
- establish relationships with the hotel industry to provide the best overall value to FIFA
- ensure records of accommodation bookings, rooming lists, and related information comply with data integrity and protection regulations
- coordinate various ancillary projects taking place in the leadup to the World Cup
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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