Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.00 - $15.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Disability insurance
Life insurance
Job Description
The hiring establishment is a company specializing in providing exceptional airport special services and customer support, with multiple locations across the United States including Irving, Texas; Atlanta, Georgia; and Charlotte, North Carolina. This company is dedicated to enhancing the travel experience by offering comprehensive assistance to passengers, including those requiring special accommodations such as wheelchair services and other mobility aids. The company maintains a high standard of professionalism, safety, and customer care, engaging in a Safety Management System to uphold operational excellence.
This particular role is a supervisory position focused on coordinating and managing services related to inbound flights ... Show More
This particular role is a supervisory position focused on coordinating and managing services related to inbound flights ... Show More
Job Requirements
- High school diploma or equivalent
- one year of customer service experience
- six months of supervisory experience
- good working knowledge of software applications
- must be 18 years of age or older
- must have reliable telephone number for contact
- must have reliable transportation
- treat all information as confidential
- posses the tact to deal with all levels of situations client representatives employees and the public
- ability to work from verbal and written instructions
- ability to communicate in English clearly and concisely verbally and in written form
- must be detail-oriented and perform with minimal supervision
- must be able to handle multiple situations simultaneously
- must have excellent radio telephone skills
- must be able to lift stoop squat push stand andor bend throughout the shift
- must be able to lift carry andor hold up to 75 lbs
- must pass pre-employment and random drug test
- must meet necessary requirements to obtain a security sensitive identification badge
- must be a citizen of the US or posses the necessary authorization from the immigration and naturalization service INS
Job Qualifications
- High school diploma or equivalent
- one year of customer service experience
- six months of supervisory experience
- good working knowledge of software applications
- must be 18 years of age or older
- must have reliable telephone number for contact
- must have reliable transportation
- previous airport experience preferred
- previous dispatching experience preferred
Job Duties
- Must be familiar with and abide by all client company regulations
- work with client special services representatives to ensure all requests for services are met
- ensure all inbound flights are met prior to arrival
- actively participate in the Safety Management System (SMS)
- communicate with SSR to all personnel
- close out open runs in watershed
- escalate issues to operations manager immediately
- deal courteously and tactfully with fellow employees and passengers if necessary
- create and generate reports of service performance in locations with the Wheelchair Tracking program software
- receive and respond to telephone and radio calls from client representatives and employees in a professional and timely manner
- maintain and distribute radios (where applicable)
- always complete the appropriate documentation and reports in a thorough and timely manner
- provide special assistance to passengers as requested
- provide general information and directions to passengers
- monitor tablet usage with employees on all inbound and outbound flights
- meet inbound arrivals as requested to provide special services (courtesy chairs, walk assistance through the terminal)
- be neat and careful when handling other people’s property, especially mobility aids and luggage
- project a positive image and respond to inquiries from airlines, staff and public in a courteous manner
- attend meetings and inservices as required
- utilize appropriate communications channels and maintain records, reports and files as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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