Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $25.00
Work Schedule
Standard Hours
Flexible
Benefits
401(k)
401(k) matching
Health Insurance
Health savings account
Dental Insurance
Vision Insurance
Tuition Reimbursement
Paid Time Off
10 Paid holidays
Job Description
This role is with a reputable company operating within the regulated Consumer-Packaged Goods (CPG), Food, Dietary Supplement, or Pharmaceutical industry, which is heavily governed by regulatory agencies such as the FDA and USDA. The company is known for maintaining strict compliance with Good Manufacturing Practices (GMP) and other regulatory standards to ensure product quality and safety. It offers an engaging and dynamic work environment that supports personal and professional growth, with a strong emphasis on quality operations and customer satisfaction. The position is full-time, with working hours from Monday to Friday, 8:00 AM to 4:30 PM, featuring a flexible start... Show More
Job Requirements
- High school diploma or GED
- Some college coursework preferred
- 1-2 years experience in document management, product life cycle management, or systems deployment
- Experience in quality systems and compliance within regulated industries
- Experience in Consumer-Packaged Goods, Food, Dietary Supplement, or Pharmaceutical industry or other regulated environments
- Experience with GMP or regulated environments such as 21 CFR 111, 117, 210 or 211
- Detail oriented
- Strong communication skills
- Ability to work independently
- Ability to follow established procedures and escalate issues appropriately
- Working knowledge of Microsoft Word and Excel
Job Qualifications
- High school diploma or GED
- Some college coursework preferred
- 1-2 years experience in document management or quality systems
- Experience in Consumer-Packaged Goods, Food, Dietary Supplement, or Pharmaceutical industry preferred
- Experience with GMP or regulated environments preferred
- Detail oriented
- Strong communication skills
- Ability to work independently
- Ability to follow procedures with sound judgment on escalation
- Working knowledge of Microsoft Word and Excel
Job Duties
- Coordinate and execute domestic and global customer complaint processing
- Manage complaint intake and tracking using customer service tools
- Initiate and facilitate complaint workflows and ensure documentation is complete
- Facilitate complaint investigations including collection of batch records and QC testing coordination
- Prepare complaint data for trending, management reviews, and reporting
- Support quality operations with GMP floor support, walkthroughs, and compliance activities
- Assist with internal audits and document control within the electronic Quality Management System
- Provide administrative support including metric tracking and training assistance
- Maintain compliance with safety policies and company standards
- Perform additional quality-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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