Coord: IT - PC Tech

Ann Arbor, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $21.00 - $27.00

Work Schedule

Standard Hours

Weekend Shifts

Benefits

Free ski and mountain passes

Employee discounted lift tickets

Free ski lessons

Employee discounts on lodging

Food

Gear

And mountain shuttles

401(k) retirement plan

Employee assistance program

Referral program

Job Description

Vail Resorts is a globally renowned outdoor recreation company, operating over 40 ski resorts across three continents. Known for delivering exceptional mountain experiences, the company prides itself on fostering a vibrant and inclusive work environment. With a strong commitment to employee growth and satisfaction, Vail Resorts offers competitive compensation, extensive benefits, and opportunities for both seasonal and long-term careers. The company culture is deeply rooted in passion for the outdoors, guest service excellence, and community engagement, making it a preferred employer among mountain enthusiasts and IT professionals alike.

The Seasonal PC Technician - Coordinator role at Vail Resorts is an... Show More

Job Requirements

At least 18 years of age
Positive, enthusiastic, and friendly
Solution oriented with desire to learn new skills
Comfortable around technology
Detail oriented and well organized
Ability to sit and stand for long periods of time
Work a schedule that includes weekends and holidays
Reliable transportation to work
Be able to coordinate with off-site direct manager, and indirect manager on site

Job Qualifications

High school diploma or equivalent
Basic knowledge of computer hardware and software
Familiarity with Windows Client/Server LAN environment
Strong communication and interpersonal skills
Customer service experience preferred
Ability to follow safety procedures and company policies
Experience with ticket management systems is a plus
Willingness to learn and adapt in a fast-paced environment
Ability to work full-time winter seasonal hours
Ability to coordinate with onsite and offsite management

Job Duties

Prioritize and ensure personal, coworker and guest safety in all aspects of your work
Adhere to company safety policies and procedures
Engage in company trainings and initiatives to support safety
Provide tier one review and support of software/application issues, escalating as appropriate
Use the work ticket management system to manage start-to-finish work flow for support tickets in alignment with company metrics and Key Performance Indicators (KPI)
Support the deployment, relocation, and re-installation of Vail Resorts approved IT equipment in offices, outlets, special event sites, etc.
Provide exceptional guest service supporting users and collaborating with coworkers, ensuring the Experience of a Lifetime
Provide support for resort and remote-location sales points and peripherals
Provide end-user support of Vail Resorts IT managed technology, including workstations, peripherals, printers, telephones, time clocks, etc.
Configure, track, maintain and properly dispose of Vail Resort IT managed technology, including workstations, point of sale systems, hand-held devices, peripherals, etc.
Create and maintain accurate documentation, as assigned
Strive for continual improvement and growth by actively participating in company and regional specific training, as well as corporate SOPs
Suggest and support implementation of new ideas for improving user support and the guest experience
Follow and ensure that all users are following IT-related company procedures, guidelines and policies
Perform tasks with integrity by always doing the right thing
Engage and support the community--contribute to its success
Welcome and engage with all guests and coworkers
Support and engage in the company’s diversity, equity and inclusion efforts
Maintain a positive attitude with all aspects of the job
Enjoy the benefits of working for a ski company and have fun in a way that encourages coworkers to do the same
Other duties and projects assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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