Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $54,100.00 - $69,500.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k)
Professional development opportunities
Flexible Schedule
Job Description
Coopers Uptown is a unique and historic retail and cafe destination located in the heart of Kenosha, boasting over 100 years of rich history. As an award-winning shopping and dining establishment, Coopers Uptown offers a thoughtfully curated selection of merchandise alongside delicious homemade food, creating a one-stop shop that has been designed to bring joy and smiles to generations of customers. The establishment combines tradition with a strong sense of community, making it a beloved local landmark where people come to enjoy not only the products and food offered but also the atmosphere and culture that have been cultivated over... Show More
Job Requirements
- minimum education level of high school diploma or equivalent
- prior experience in retail or hospitality management
- ability to manage vendor relationships and product buying
- strong leadership and team management skills
- effective communication and interpersonal abilities
- capability to handle customer inquiries and resolve issues
- physical ability to lift a minimum of 25 pounds
- willingness to work in both office and in-store environments
- commitment to fostering a positive employee culture
- knowledge of financial and operational business metrics
- proficiency with retail management software
Job Qualifications
- proven work experience as a store or retail manager, general manager, hospitality manager or similar role
- proven experience managing vendor relationships and buying product
- proven customer service experience as a manager
- familiarity with retail management software
- degree in business administration
- hospitality management degree is a plus
Job Duties
- creating an outstanding atmosphere and culture for customers and employees
- overseeing daily store operations including hiring, scheduling, budgeting, driving sales performance, selling skills, merchandising, stock management and adherence to operational policies
- managing entire product assortment including trend analysis, vendor relationships, product buying and lifecycle management
- implementing marketing, sales, service, and financial strategies provided by corporate partners
- hiring, training and supervising staff while providing positive leadership, mentoring, and coaching
- educating and developing sales team on new products and sales strategies
- regularly reviewing key performance metrics with staff to drive profitability and service
- ensuring collaborative culture between retail and cafe staff
- driving community awareness through networking, involvement, event planning, and partnerships
- assisting in marketing strategy execution to increase awareness, traffic and retention
- managing vendor contracts and facility obligations
- handling customer inquiries, complaints and special requests to enhance service levels
- leading planning and execution of special events with retail, cafe and marketing teams
- maintaining standards of store operations including visual presentation, security, inventory control, loss prevention, HR, expense control, training and facility appearance
- ensuring adherence to company prescribed standards by all employees
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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