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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $16.00 - $17.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hilton Garden Inn Allentown is part of a robust and highly respected hospitality portfolio managed by MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR boasts a $5.0 billion portfolio of 148 premium-branded hotels comprising more than 22,000 guestrooms across 37 states and 106 cities. With corporate offices in New York City, Dallas, Chicago, and Richmond, Virginia, MCR has established a reputation for excellence and innovation in the hospitality industry. Known for operating hotels under 9 Marriott brands and 8 Hilton brands in addition to a number of independent properties, MCR employs over 7,000 team members... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous culinary experience in hospitality or restaurant kitchen setting preferred
- Must have a positive attitude and willingness to learn
- Ability to follow instructions, assigned tasks, and meet deadlines
- Always provide friendly service with a smile to guests
- Flexible schedule with availability days, nights, holidays, and weekends
- Must arrive and clock in on time for every shift worked
- Must clock in/out for breaks at designated times
- Must provide sufficient notice when calling out for a scheduled shift
- Ability to stand and walk for long periods
- Ability to perform repetitive motions with wrists, hands, and fingers
- Ability to lift certain supplies and linens within safety guidelines
Job Qualifications
- Previous culinary experience in hospitality or restaurant kitchen setting preferred
- Positive attitude and willingness to learn
- Ability to follow instructions, assigned tasks, and meet deadlines
- Friendly service orientation with a smile towards guests
- Flexible schedule availability including days, nights, holidays, and weekends
- Consistent punctuality and compliance with scheduled shift times
- Ability to clock in and out for breaks at designated times
- Provide sufficient notice when calling out for scheduled shifts
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to make them feel welcomed
- Contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support and be aware of all groups and events at the hotel
- Understand relevant technology for the role
- Answer incoming calls with friendly, approved greetings
- Keep all workspaces clean and well-organized
- Pitch in to clean guest rooms and public spaces as needed
- Greet guests warmly while cleaning
- Complete operational checklists accurately and on time every shift
- Prepare meals according to brand standards and guidelines
- Maintain cleanliness and organization in the kitchen per health regulations
- Complete necessary food and station preparations prior to restaurant opening
- Know the location and operation of all safety equipment
- Assist with storage and rotation of food items according to procedures
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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