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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $18.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hilton Garden Inn Mall of St. Matthews is part of the esteemed Hilton Garden Inn brand, which is well-known for delivering exceptional hospitality and comfort to guests across its many locations. This particular hotel offers a welcoming and modern experience to travelers and locals alike, blending quality service with a prime location. Hilton Garden Inn is part of MCR, one of the largest hotel owner-operators in the United States, which manages a vast portfolio of premium-branded hotels. MCR's successful track record includes managing over 148 hotels across 37 states, employing more than 7,000 team members nationwide, and earning multiple prestigious... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in a kitchen or food preparation environment preferred
- Ability to work in a fast-paced setting
- Must have food handler safety certification or willing to obtain one
- Willingness to comply with health and safety regulations
- Strong work ethic and dependability
- Ability to stand and walk for extended periods
- Availability to work flexible hours including weekends and holidays
- Must follow company policies on punctuality and attendance
- Must be able to communicate effectively with guests and team members
Job Qualifications
- Previous culinary experience in hospitality or restaurant kitchen setting preferred
- Positive attitude and willingness to learn
- Ability to follow instructions, assigned tasks, and meet deadlines
- Provide friendly service with a smile to guests
- Flexible schedule availability including days, nights, holidays, and weekends
- Punctuality with clocking in and out as required
- Provide sufficient notice when calling out for shifts
- Ability to perform physical demands such as standing and walking for prolonged periods
- Good communication skills for effective teamwork
- Knowledge of food safety standards and sanitation practices
Job Duties
- Greet guests happily upon arrival and throughout their stay
- Use the guests’ names whenever possible to create a welcoming atmosphere
- Work together as a team to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of all hotel facilities and amenities
- Support all groups and events at the hotel
- Understand and use relevant technology for the role
- Answer all incoming calls with friendly service using the approved greeting
- Keep all workspaces spotless and well-organized
- Participate actively in cleaning guest rooms and public spaces
- Greet guests cheerfully while performing cleaning duties
- Complete all operational checklists accurately and on time every shift
- Ensure handover reports are accurate and timely for shift-to-shift communication
- Wear clean, approved uniform and remain well-groomed with a nametag and a smile at all times
- Communicate clearly, honestly, and professionally with team members
- Exhibit a can-do attitude and willingness to stretch beyond traditional role duties
- Collaborate with all team members to create a positive workplace and welcoming guest environment
- Prepare meals in accordance with brand standards
- Maintain food safety certification compliance
- Ensure cleanliness and organization of all kitchen areas per health regulations
- Complete necessary food and station preparations prior to restaurant opening
- Know the location and operation of all safety equipment
- Assist with proper food storage and rotation
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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