Job Overview
Employment Type
Hourly
Compensation
Type:
Salary
Rate:
Range $50,000.00 - $70,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Paid holidays
Job Description
El Prado Hotel, located in downtown Palo Alto at 520 Cowper St., is a distinguished establishment operated by Crestline Hotels & Resorts. This hotel offers guests a blend of modern accommodations and traditional hospitality in the heart of Silicon Valley. Known for its exceptional service and prime location, El Prado Hotel caters to both business and leisure travelers, providing comfortable rooms and well-equipped facilities. As part of the Crestline Hotels & Resorts family, which is committed to creating memorable experiences and delivering superior service, El Prado Hotel maintains a reputation for excellence and guest satisfaction.
The role of Convention Ser... Show More
The role of Convention Ser... Show More
Job Requirements
- High school diploma or GED
- Three years of experience in hotel convention services, sales, or banquet management
- Ability to use Word, Excel, MICROS, and property management systems
- Knowledge of Delphi preferred
- Strong communication skills
- Customer service orientation
- Ability to work in a fast-paced environment
- Attention to detail
- Ability to multitask and prioritize
Job Qualifications
- High school diploma or GED
- At least three years of experience in hotel convention services, sales, or banquet management
- Ability to effectively and efficiently utilize a variety of computer programs including Word, Excel, MICROS, and property management systems
- Knowledge of Delphi software preferred
- Bachelor’s degree preferred
- Strong organizational and communication skills
- Ability to manage multiple tasks and prioritize effectively
- Experience in customer service and client relations
Job Duties
- Finalize food, beverage, and meeting room set-up requirements after group is turned over to conference services or during the negotiating process as needed
- Upgrade and upsell menus to achieve highest possible profit
- Provide weekly projections of banquet sales as related to budgeted sales and seek all upsell opportunities to generate additional revenue
- Be familiar with department's standard operating procedures and adhere to these guidelines
- Establish and maintain customer contact at all functions
- Promote energy conservation and aggressive hospitality programs along with achieving accident prevention goals
- Be prompt and accurate in completion of assigned projects
- Finalize Banquet Event Orders by meeting with and telephoning customers
- Obtain necessary information to complete Banquet Event Orders in Delphi
- Work closely with sales manager to manage the room block and meeting space
- Assist in arranging any off-premise or outside activities for the client
- Make transportation arrangements for group as necessary or requested
- Complete coversheets to inform entire hotel on upcoming groups
- Call contact after each function to ensure satisfaction
- Make appropriate notations in file
- Follow-up on any comments requiring explanation or adjustments
- Review all requirements of program with client including time of function, type of set, audio/visual requirements, coffee breaks, menu selection, number of people, general administration and reports
- Keep file activity records updated in Delphi
- Conduct monthly room reconciliation to ensure reservations and sales group rooms information matches
- Participate in monthly diary audit to ensure personal journal entries are correct and no tentative dates have passed
- Attend weekly sales meetings to discuss experiences
- Participate in staff/forecast meetings to inform all hotel departments about upcoming groups
- Attend BEO meetings to review specifics of each group daily with appropriate departments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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