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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
401(k)
Disability insurance
Employee assistance program
Health Insurance
Life insurance
Paid Time Off
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management is a leading third-party hotel management company recognized across the United States, Puerto Rico, and Costa Rica, managing over 85 properties. The company partners with more than 20 renowned hospitality brands including Marriott, Hilton, IHG, Wyndham, Choice, and various independent boutique hotels. Driftwood Hospitality Management is distinguished by its fully integrated approach to hospitality services, focusing on delivering outstanding client service through its highly skilled team. With a strong commitment to nurturing and advancing in-house talent, leveraging innovative technology, and demonstrating a passion for hospitality, Driftwood stands out as a premier management company in the hotel industry.Show More
Job Requirements
- Two or more years of catering and rooms experience in the hospitality industry
- Proven track record of a consistent ability to provide quality service
- Excellent verbal and written English communication skills
- Knowledge of the hotel brand’s policies and procedures, as well as convention/catering, food and beverage and hospitality professions
- Computer literate with CI/TY preferred
- Frequent walking, standing, sitting, hearing, talking, smiling
- Ability to lift, push and pull objects weighing up to ten pounds
Job Qualifications
- Two or more years of catering and rooms experience in the hospitality industry
- Proven track record of a consistent ability to provide quality service
- Excellent verbal and written English communication skills
- Knowledge of the hotel brand’s policies and procedures, as well as convention/catering, food and beverage and hospitality professions
- Computer literate with CI/TY preferred
Job Duties
- Plan, upsell and detail the program with the client including verification and modification of space requirements, times, equipment, menus, themes/decorations
- Prepare the appropriate resumes and paperwork to ensure quality service
- Monitor convention groups room requirements to ensure all convention attendees receive commitments made in the hotels’ agreements
- Manage function details and related activities to ensure that program requirements are satisfied
- Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business
- Coordinate and communicate verbally and in writing with customers (internal and external) regarding event details
- Follow up with customer post-event
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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