Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Highly competitive wages
Exceptional benefit plan
401K matching program
flexible scheduling
Property discounts
Free parking
Free Meals
Marriott discounts
Job Description
Crescent Hotels & Resorts is a renowned hospitality company dedicated to providing exceptional experiences for guests through its team of passionate professionals. With a strong commitment to fostering a supportive and inclusive work environment, Crescent Hotels & Resorts celebrates diversity and encourages associates to bring their true selves to work every day. The company values its associates as the shining stars behind its success and offers a range of employee-focused programs such as health and wellness initiatives, best-in-class learning and development opportunities, and travel discounts that inspire an exploratory spirit. Known for its premium hotel and resort properties across North... Show More
Job Requirements
- Must be available to work a flexible schedule including nights, holidays, and weekends
- Three or more years of previous hotel convention service manager experience required
- Ability to communicate in English
- Maintain professional appearance and manner at all times
- Self-starting personality with an even disposition
Job Qualifications
- Minimum three years of hotel convention service manager experience
- Ability to communicate effectively in English
- Strong organizational and coordination skills
- Professional appearance and demeanor
- Self-starting personality with even disposition
- Experience with managing multiple departments
- Ability to handle client relationships and provide customer service
- Proficiency in administrative tasks
- Ability to work flexible hours including nights, holidays, and weekends
Job Duties
- Assist in the efficient operation of the Convention Services Department
- Coordinate assigned convention or meeting groups professionally
- Perform administrative duties relevant to account responsibilities
- Document and organize detailed function requirements
- Coordinate activities of various departments to service accounts
- Resolve problems and provide open communication
- Communicate with sales, front office, banquets, and reservations to coordinate guest room blocks
- Assign banquet and meeting room setups based on client needs
- Review banquet associates work to ensure accuracy
- Monitor in-house group activity and provide assistance
- Establish rapport with and entertain meeting planners while promoting facilities
- Conduct walking site inspections throughout the property
- Advise sales staff on client demand accommodation
- Assist sales staff in promoting the hotel, developing leads, and securing rebookings
- Plan and conduct pre and post convention meetings
- Document and track group activity
- Access and input data into computer systems for account reports
- Communicate clearly to staff both verbally and in writing
- Comply with attendance rules and work availability
- Perform other job-related duties as assigned
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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