Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,800.00 - $80,200.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid vacation
paid holiday
Paid sick leave
hotel stay discounts
Fitness and spa membership discounts
Career growth opportunities
Employee discount at affiliated properties
Job Description
The Grand America Hotels & Resorts represent the pinnacle of luxury hospitality, offering exceptional service and world-class amenities to discerning travelers and event guests. As a distinguished luxury hotel in the heart of a vibrant downtown area with convenient access to trolley stations and bus stops, The Grand America Hotels & Resorts are renowned for blending elegance, comfort, and sophisticated service standards. The property caters to a diverse clientele, including business professionals, leisure travelers, and event planners seeking the perfect venue for meetings, conferences, and social occasions. Committed to excellence and personalized experiences, this hotel prides itself on maintaining meticulous... Show More
Job Requirements
- Minimum high school diploma or equivalent
- At least 3 years of experience in a similar management role within a luxury hotel environment
- Strong working knowledge of banquet and catering food and beverage operations
- Proficiency with hospitality software including Opera PMS and Delphi FDC
- Ability to manage multiple events and client demands simultaneously
- Strong leadership and communication skills
- Ability to work flexible hours including evenings, weekends, and holidays
- Physical capability to lift, push, pull, or carry up to 50 lbs occasionally
- Ability to stand and remain active during long events
- Professional appearance and attitude
- Willingness to travel locally as needed
Job Qualifications
- Minimum 3 years experience in a management role in a 4-diamond property Catering Sales and Convention Services Manager position
- Operate with strong working knowledge of banquet and catering food and beverage operations, service standards, and policies
- Proficiency in computer systems and hospitality-related software
- Ability to compile, analyze, and interpret data in accordance with established procedures
- Demonstrated supervisory and leadership capabilities
- Excellent communication skills to effectively engage hotel leadership, colleagues, and guests
- Proven experience in hotel operations, catering sales, and conference or convention services
- Knowledge of menu development, event etiquette, and luxury guest service standards
- High level of emotional intelligence, with the ability to demonstrate empathy, patience, and professionalism in all interactions
- Opera PMS/S&C Knowledge preferred
- Delphi FDC Knowledge preferred
- Canva Knowledge preferred
Job Duties
- Serve as the dedicated point of contact for assigned group and catering events following the sales turnover
- Build strong client relationships through proactive communication, personalized service, and attention to detail
- Conduct pre and post event meetings, tastings, site inspections, and walk-throughs to confirm vision, expectations, and execution details
- Create, review, and distribute comprehensive Banquet Event Orders (BEOs) that clearly reflect all event requirements, luxury service standards, and brand guidelines
- Ensure all events comply with contractual obligations, hotel policies, and brand standards
- Act as the on-property host and advocate for clients during events, ensuring a polished, seamless experience
- Oversee event execution with a hands-on, detail-oriented approach, addressing service needs discreetly and proactively
Browse restaurant and hotel jobs on OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: