Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,800.00 - $80,200.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Work from home options
Job Description
San Diego Hotel at the Ballpark is a prestigious four-star hotel located in the vibrant and scenic city of San Diego, California. Known for its miles of sandy beaches and a year-round average temperature of 70 degrees, San Diego offers an exceptional lifestyle, combining natural beauty with urban sophistication. Within this sunny paradise lies the Omni San Diego Hotel at the Ballpark, a recently renovated luxury hotel that serves as a premier destination for both leisure and business travelers. The hotel prides itself on offering superior experiences to both guests and associates, fostering a dynamic and exciting work environment. Omni... Show More
Job Requirements
- Must have a minimum of 2-5 years experience in catering sales or conference/convention services, preferably as a manager in a luxury hotel property
- be willing and able to work flexible hours including weekends and holidays to meet 24-hour operation demands
- possess strong computer knowledge and technical aptitude to use Microsoft Office Suite and management systems fully
- ability to work with multiple high-level clients
- polish and expertise in hotel guest experience
- demonstrated ability to exceed expectations for high-end clientele
- enthusiasm to explore opportunities to raise service standards
- anticipate guest and client needs based on prior experience
- ensure guest satisfaction pre-planning and onsite
- execute all function aspects brilliantly
- communicate effectively with guests
- Delphi or equivalent training
- bachelor's degree in related specification preferred
- certified meeting planner preferred
Job Qualifications
- Bachelor’s degree in related specification preferred
- certified meeting planner preferred
- minimum of 2-5 years experience in catering sales or conference/convention services preferably in a luxury hotel
- strong computer knowledge with proficiency in Microsoft Office Suite and management systems
- ability to manage high-level client relationships
- polished guest experience skills
- demonstrated ability to exceed expectations for high-end clientele
- enthusiasm for raising service standards
- effective communication skills
- Delphi or equivalent training
Job Duties
- Prepare resumes for groups ten days prior to group arrival and review all details in weekly staff meetings
- adhere to the Catering and Conference Services Department’s standard operating procedures
- help establish and maintain hotel’s marketplace position at the city’s elite venue within social and corporate communities
- follow standard operation procedures for all staff to handle event planning steps per hotel protocol
- ensure all site inspections and client visits are successful by planning and communicating details to departments
- proactively achieve high Medallia scores through client rapport and onsite presence
- generate high revenue by managing contracted rooms, function space, and catered events
- conduct pre- and post-conference meetings with clients as agreed
- service all current and future client accounts according to hotel standards
- communicate banquet clients’ requests to relevant departments
- ensure banquet event orders are accurate and delivered 15 days prior to event
- adhere to selling policies by Director of Sales and Marketing
- remain available to hotel managers while on property
- be aware of departmental revenue and upsell opportunities
- participate in regular and operational meetings
- coordinate all conference aspects including food and beverage, timing, audiovisual, guest services, room allocation, amenities, transportation, check-in/check-out processes, billing, keys, entertainment, décor, and other event requirements as assigned by Director of Sales & Marketing
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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