Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $42,800.00 - $71,700.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development programs
Equal opportunity employer
Job Description
The Omni Hotel at The Battery Atlanta stands as a cornerstone of northern Atlanta's newest mixed-use community. This luxury hotel is the official hotel of the Atlanta Braves and is conveniently located just steps away from SunTrust Park, premier office spaces, the Coca-Cola Roxy music venue, and a rich variety of shopping and dining options. With 16 floors and 264 rooms including 28 suites, this hotel caters to business travelers, families on vacation, and everyone in-between. Boasting over 20,000 square feet of meeting space, the Omni is a distinguished destination designed to serve as a "play, work, stay" hub that... Show More
Job Requirements
- must be willing and able to work flexible hours to include weekends and holidays to meet the demands of a 24-hour operation
- must possess strong computer knowledge with technical ability and/or aptitude to fully use microsoft office suite and other management systems
Job Qualifications
- minimum of 2-5 years experience in catering sales or conference/convention services, preferably as a manager in a luxury hotel property
- ability to work with a multiplicity of clients on a high level
- polish and expertise with a hotel level guest experience
- demonstrated ability to exceed expectations for high-end clientele in a unique setting
- enthusiasm to explore opportunities to raise the bar on standards and quality of service
- anticipate the needs of guests and clients based on prior experience
- ensure guest satisfaction along the pre-planning journey as well as the on-site stage
- execute brilliantly all aspects of functions
- communicate effectively with guests to engender confidence
- delphi or equivalent training
- bachelor's degree in related specification preferred
- certified meeting planner preferred
Job Duties
- prepare resumes for groups ten days prior to group arrival and review all details in weekly staff meeting
- adhere to the catering and conference services department’s standard operating procedures
- help establish and maintain hotel’s marketplace position at the city’s most elite venue within social and corporate communities
- follow the specific standard operation procedures for all staff in order to promptly and thoroughly handle all steps in the event planning process adhering to the standards of hotel protocol
- ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments
- proactively achieve consistently high medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client’s expectations have been met
- generate high revenue yielding business for all contracted rooms, function space, and catered events
- conduct pre- and post-conference meetings when it is agreeable with the client
- ensure all current and future client accounts are serviced in accordance with hotel standards
- communicate with banquet managers for all related banquet functions, and communicate client requests to relevant departments
- ensure banquet event orders are accurate and provide all relevant information to departments concerned 15 days prior to event start time
- adhere to selling policies as set forth by the director of sales and marketing
- remain available to hotel managers while on property
- be aware of departmental revenue and up sell at every possible opportunity
- participate in all regular and operational meetings as required
- coordinate all aspects of conferences as assigned by the director of sales & marketing including food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out including satellite check in, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signatures, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, key requirements, expected food and beverage outlet usage, group hospitality/office/registration desk requirements, business center requirements, entertainment, leisure activities, décor including floral requirements
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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